Hosts

Please follow the steps below to snooze or re-activate your Houfy listing:

We currently have a rental on VRBO, a website of our own, and a Facebook page. We have recently heard of Houfy. Please explain what I need to do to list on houfy and how it works.

Our guest requested to cancel and we are concerned Houfy might penalize us.. What to do?

Create a "Houfy collection": Collections provide a helpful way to group related posts and or stories together (in this case videos), and to quickly inform readers what the posts & stories are about. Collections make it easier for people to find content in a grouped form.

Larger properties booked for family or group gatherings usually require stricter policies.

Hosts can create a personalized web address to direct people to their listing with a custom link.

Yes, seasons can be copied to new listings.

To list: Menu > My Listings > List

Listings with an expired "cut off date" will move from completed to "in progress".

Please select menu > Manage Listings. Scroll down to Hidden listings and select the listing that you want to activate. Click on Activate, and the listing will be reactivated.

Are you wondering why your listings on Houfy aren't getting any traction? Don't worry, you're not alone--many members struggle with the same issue.

You can view your listing number in the details of your listing at manage listings or by going to your listing and scrolling down to the bottom

To hide your listing on the Houfy marketplace: Log in > Menu > Manage listings > Hide To remove your listing from Houfy:

HOUFY is a free advertising platform for hosts using the free features. Houfy does require a host verification fee from all hosts. Hosts who use lite or premium features are required to pay a monthly or yearly subscription fee.

Boost your bookings by monitoring listing views on Houfy. Learn simple steps to check views and tips to increase them via marketing for more direct reservations.

You can see the number of views you have had of your Houfy listing near the bottom of your listing page.

Showing responsiveness encourages Houfy members to message fast; this is why we show response time and response rate on your listing to communicate how quickly and consistently you respond to messages to potential guests.

How to add a co-host for the listing on Houfy

We do not have a timeframe for when an app for Houfy will be available. Currently the best option is to save Houfy to your phone's Home Screen to get there fast just like with an icon/app.

Houfy welcomes both owners and property management companies.

The only way to change preview text on Facebook or other social networks is to actually edit your listing and edit the listing name and headline.

Depending on the number of listings you have, you may use several different listing URLs.

There are different ways to share your listing with guests and friends

Go to Manage listings Click on Remove my co-hosting access Click again Remove my access to confirm.

You can snooze your listing on Houfy and share the listing with your guests without showing on Houfy in the search results.

Wonderful Houfy hosts are verified and recognized as the best hosts in hospitality. The Wonderful Hosts program rewards Houfy’s top-rated and most experienced hosts.

Stripe and Square users both have 48 hours to accept a Pending Direct booking before it expires.

Unlike most platforms where you don't get paid till guest check-in, Houfy does not interfere in your payment transactions. All transactions pass between you and your guest only. As such, hosts choose their own forms of payment acceptance: check, Square, Stripe, Venmo, PayPal, Zelle, bank transfer, etc. It's entirely up to you.

Yes. Once the owner "accepts" a reservation request the host and the guest will receive an e-mail from Houfy. (Below an example of 10$ paid through stripe)

Use Houfy’s “Mark as Confirmed” feature to confirm inquiries, block dates, and manage bookings when you collect payment directly. A simple way to stay organized and avoid double-bookings.payments outside of Houfy.

dd Quotes can be deleted if assigned guests have not signed up. To delete the quote please follow the below method Go to the reservation/message page

How to create a scheduled message on Houf

Presently, our listing is set to 50% at time of booking and the rest collected at a later date. To change this setting, follow these instructions below:

1) Select the booking from your calendar

If you'd like to make a change to a received inquiry on Houfy, you can submit as a host a change request to your guest. Only the host can submit a change request to a guest on Houfy.

Yes. You can refund any amount up to what you received for the reservation. You cannot refund more than the amount you were paid.

Stripe and Square do not charge an extra fee to issue a refund. However, the original processing fees are not returned to you. Refunds are made in your payment processor (Stripe or Square), not on Houfy.

Summary You can return a guest’s security deposit using Houfy or directly in Stripe or Square. You may refund the full amount or part of it. Stripe and Square do not charge an extra fee to send a refund, but they keep the original processing fee.

Houfy does not collect nor distribute any funds in any way to and from guests. The host is responsible for collecting and refunding damage deposits.

To set custom days in the cancellation policy: Edit listing > Settings > Payment & policies Go to the section Cancel before arrival date and select Other

Guests look forward to their trips, but we understand when hosts may need to cancel. Please make sure to send the guest a message as soon as possible for them to find other places to stay.

You must have payment connected and using the charge through Houfy option in order for Houfy to automatically send payment request to your guests.

Yes, Houfy sends a reminders to the guest as well as the owner. Be advised these messages are sent from automated@Houfy.com and could end up in "spam" mail at your guest. Make sure to connect to them directly as well.

You will receive this pop up to confirm.

This is what the guest receives in their email:

The payment request date time stamp and status are shown on the reservation page. Login Click Menu and select reservations

Please follow below steps to add houfy.com to the list of safe senders. Sign in to your Outlook.com or Hotmail account. Click the gear icon (⚙️) in the top-right and select “View all Outlook settings”.

To send a payment request for the inquiry, please follow the steps below. Go to reservation or messages page. On the right side, scroll down below the price details and click on "Send a payment request."

Go to Reservation details on the message page Scroll down to Send a payment request Click on Create a custom payment request

To cancel a payment request sent to a guest please follow these instructions:

To cancel a scheduled message, please follow below steps:

Go to reservation page Scroll down to Transactions > Reminders Click on Cancel to cancel the payment reminder.

I would like to do a test booking on Houfy to see what it looks like for a guest and for the owner.

I have a January 25 booking on my 4 bedroom unit and the first payment was made via Stripe but when I look at the booking it doesn't show any payment. Can you help me find it?

Log in > Messages > Message history > Click on button " Send Reminder" (Bottom left)

Unfortunately we have not connected directly to them yet

To view if you are connected to stripe or square on Houfy go to:

Please follow these instructions to connect to Stripe:

Please follow below steps to get earnings report on Houfy.

If you want to not charged taxes above certain nights, please follow below steps

If you manage multiple properties on Houfy and want to link each property to a different Stripe account for payouts, follow these simple steps to set up and organize your accounts effectively.

Instant Book allows guests to reserve your listing immediately, without waiting for manual approval. Instant Book is now available to all Houfy users who meet certain requirements:

Go to Manage Listings > Connected Payments Click on Select Location button for Connected Payout methods Then set the Location as required

We have connected the payments processing companies Stripe and Square to Houfy for you to receive direct deposits & payments from your guests. This will only work if your listing is completed and verified by us.

If you would like your Houfy listing to be online bookable, just connect a Stripe or Square account to your listing.

Yes. Since Houfy doesn't handle payments there is no credit card on file. Travelers enter a credit card number when the second payment request is automatically sent.

No.

No. If your listing has Stripe or Square connected, then travelers just enter their credit card during checkout. It's no different than booking a property on other platforms.

Whether you are sending email invoices through Square or receiving payment through Houfy using the Square's eCommerce integration, all transactions will be visible from your Square account dashboard. i.e. Sign into your Square account to see the transactions.

In order to connect to Houfy, you must use one of the integrated processor oprtions: at this time Stripe and Square. You can still choose to use other payment methods to invoice your guests directly.

In order to recover your credit card costs in your rental pricing, you need to understand the true cost of accepting credit cards. In this story, I'll explain how to determine the true cost of the credit card fee relative to your rental rate and how to set your rental rate at a value that will allow you to receive the rental take-rate you desire to cover these credit card costs.

Please follow these instructions:

You can find and download your receipt(s) at: https://www.houfy.com/houfypay Click on Menu Privacy an Settings Select Houfy Pay

Hosts who have not paid their subscription or host verification fee will see a red bar on Houfy indicating their subscription will be due at XYZ date

To create a rental agreement for your listing on Houfy you can easily follow the steps below.

Sandy Claws, Corolla NC

Feel free to use any parts of the rental agreements below. These are ONLY examples to give you ideas for content. It's best to work with an attorney who is well-versed in short term rental regulations, insurance, etc.

Log in>Menu> Manage Listings>Edit>Settings>Rules. Upload Rental Agreement or drag and drop. Where Does My Guest View the Agreement?

Your guest can find all reservation details including the rental agreement at Menu > trips.

How to create a rental agreement online

How the guest can view, sign, attach id proofs and send the rental agreement

This post explains how to add the host's signature to the rental agreement.

Learn how to easily edit, remove, or reorder sections in your rental agreement on Houfy to customize your listing terms efficiently.

Learn if guests can view your Houfy rental agreement before inquiring or paying, and how to adjust its visibility settings for optimal booking control.

This sample template is not any kind of legal advice. Make sure your attorney reviews any rental agreement you create.

Go to reservation details section on the message/reservation page. Find the section 'Policies & Rules,' where you will find a re-submit link to share with your guests.

How to delete the rental agreement?

If you don't want to use Houfy's rental agreement creation tool and just want to have your PDF rental agreement to show to the guest, please follow below steps.

To add or remove sections from the rental agreement, please follow below steps

Go to agreement creater and Edit the rental agreement Add a text section to the rental agreement Add text to the field: Example - Guest name {{guest_first_name}} {{guest_last_name}}

To copy the rental agreement from one listing to another, please follow below steps: Go to Rental agreement(Plus menu > Rental agreement )

There are two options for handling rental agreements on Houfy: 1. Upload a PDF at “Edit Listing” With this option, the uploaded document appears as a link on the booking page.

Truvi Ltd (“Truvi” or “we”, “us” or “our”) guarantees that Guests will meet their liability to you (the “Host”) for any Property Damage.

To remove HoufyProtect please follow the steps below:

Protect your Houfy rental with damage deposits or HoufyProtect powered by Truvi. Learn how hosts and guests can stay covered with short-term rental insurance options

Here we describe how to connect to HoufyProtect, the advantages of using HoufyProtect and why it is a smarter alternative to holding damage deposits from guests.

Houfy and Truvi use technology to screen guests and flag bookings. Below we will explain the 3 different statuses and inform what is being screened from guests and how it works.

Discovering damage in your short-term rental property can be a stressful experience. We understand your concerns and have created this guide to help you navigate the incident submission process efficiently and effectively.

Planning your next adventure or relaxing retreat should be an exciting and seamless experience from start to finish. At Houfy, we're committed to ensuring just that.

If you are regularly renting out a vacation home or investment property, this would also require a landlord or rental dwelling policy. ... The policy also includes liability coverage; if a tenant or one of their guests gets hurt on the property, it would cover legal fees and medical expenses.