Your Reservations
Send a payment request or remaing payment reminder
To send a payment request for the inquiry, please follow the steps below. Go to reservation or messages page. On the right side, scroll down below the price details and click on "Send a payment request."
How to send a custom payment request for the reservation?
Go to Reservation details on the message page Scroll down to Send a payment request Click on Create a custom payment request
How do I cancel a payment request I sent to a guest?
To cancel a payment request sent to a guest please follow these instructions:
How to cancel a scheduled message?
To cancel a scheduled message, please follow below steps:
How to cancel payment reminder for the reservation?
Go to reservation page Scroll down to Transactions > Reminders Click on Cancel to cancel the payment reminder.
Test Booking on Houfy
I would like to do a test booking on Houfy to see what it looks like for a guest and for the owner.
How do I find a payment made for a booking?
I have a January 25 booking on my 4 bedroom unit and the first payment was made via Stripe but when I look at the booking it doesn't show any payment. Can you help me find it?
I can't remember how to get Houfy to request balance due from guest?
Log in > Messages > Message history > Click on button " Send Reminder" (Bottom left)
How to Propose Payment Plan for reservations on Houfy
Split your reservation balance into multiple scheduled payments with mutual agreement between host and guest.
How to Stop Payment Reminder Emails on Houfy
If you collect payments directly from guests outside Houfy, you can mark reservations as paid to stop receiving payment reminder emails.
Guest Cancellation Requests: Request to Cancel a Reservation
Guests can request to cancel a reservation. The host reviews the request and decides whether to approve or decline it.
