Your Reservations

To send a payment request for the inquiry, please follow the steps below. Go to reservation or messages page. On the right side, scroll down below the price details and click on "Send a payment request."

Go to Reservation details on the message page Scroll down to Send a payment request Click on Create a custom payment request

To cancel a payment request sent to a guest please follow these instructions:

To cancel a scheduled message, please follow below steps:

Go to reservation page Scroll down to Transactions > Reminders Click on Cancel to cancel the payment reminder.

I would like to do a test booking on Houfy to see what it looks like for a guest and for the owner.

I have a January 25 booking on my 4 bedroom unit and the first payment was made via Stripe but when I look at the booking it doesn't show any payment. Can you help me find it?

Log in > Messages > Message history > Click on button " Send Reminder" (Bottom left)

Split your reservation balance into multiple scheduled payments with mutual agreement between host and guest.

If you collect payments directly from guests outside Houfy, you can mark reservations as paid to stop receiving payment reminder emails.

Guests can request to cancel a reservation. The host reviews the request and decides whether to approve or decline it.

When you connect an external calendar to a Houfy listing — like Airbnb, Vrbo, Booking.com, or any iCal link — the bookings from those calendars are imported and stored alongside your Houfy reservations.

By default, Houfy collects damage deposits automatically on your schedule. When the timing allows, it's placed as a hold — but card networks only honor a hold for a limited time (about 7 days), so when a hold isn't possible (longer stays, or deposits collected well before check-in), it's collected as a charge and refunded after checkout. That's dependable, but a charge means processing fees on money you'll usually give back.

If you cancelled a scheduled message on a reservation by mistake, you can now turn it back on — as long as it hasn't already passed its send time.