Guest refunds

After refunding the customer through Houfy, Square will send you a notification confirming they received your request to refund. At this stage, no money is being withdrawn from your account.

Monday, July 27th (11:09 a.m.)

The next notification is to inform you the funds will be withdrawn from your account within 1-2 business days.

Tuesday, July 28th (12:27 a.m.)

The final notice says Square has refunded your customer. Note: from this point on, it's out of Square's hands, as the money has been sent to the customer's card issuing bank. After receiving the notice below, your customer should have the funds in their bank account within 7 business days, typically much sooner.

Thursday, July 30th (11:32 p.m.)

Important: If seven business days has passed (since receipt of the final notice) and your customer has not received a credit to their statement, call Square to request the transaction number for the refund. Provide this number to your guest so their bank can track the refund.

Refund timeline from Square's website

It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 4-14 business days for your customer to receive their refund.

You can refund your guest any amount up to the amount received.

You can not refund more than you received.

There are no fees to refund a charge, but the fees from the original charge aren’t returned.

Please make sure to verify this information directly with Stripe and Square.

For more information: please visit Stripe's help center or Square's help center directly.

You have two options:

1. Pull up the Houfy reservation details and click the refund button. Then you will be asked to enter the amount you wish to refund.

2. Log into your Stripe/Square dashboard and refund directly from the transaction.

Fees for the refund:

Stripe

https://support.stripe.com/questions/understanding-fees-for-refunded-payments

https://stripe.com/docs/refunds#:~:text=After you initiate a refund,later, depending upon the bank.

Square

https://squareup.com/help/us/en/article/5060-refund-overview