How do I know what time and date my guest will receive the reminder to make a second payment request?

The payment request date and status are shown on the reservation page.

1. Log in and open Menu > Reservations.

2. Open the guest's reservation and click Reservation Details.

3. Go to the Payments section and find the block headed Reminders.

There you will see:

• Reminder date - the day the reminder goes out. This is the payment due date on the reservation.

• Reminder time - shown as 6PM UTC/2PM ET onwards. This is when the daily reminder run begins and is the same for every reservation on Houfy; it is not a time set for yours, so allow a window rather than promising your guest an exact minute.

• Reminder status - Not sent, Sent or Cancelled.

The reminder reaches the guest as both an email and a Houfy message.

The Reminders block appears only on reservations you host, and only once a reminder has been scheduled - if there is no balance due, there is nothing to show.