How is the response time and response rate calculated for messaging on my Houfy listing?
Showing responsiveness encourages Houfy members to reply fast, so we show response time and response rate on your listing. Both are based on your three most recent booking inquiries.
Last updated August 22, 2026
Your response time is the average time you took to reply across your three most recent booking inquiries.
Your response rate is the percentage of those same three inquiries that you replied to.
An inquiry you never reply to still counts - it is counted at the maximum of 48 hours, so a single unanswered inquiry pulls both figures down until it is no longer one of your three most recent. Archiving an inquiry does not remove it from either figure.
Both figures are recalculated every night, so a reply you send today shows up tomorrow. You can improve both by replying to new inquiries on Houfy, or straight from the email notification, as soon as you can.