Houfy Community Standards
Building a safe, trusted, and professional vacation rental community
Together we can keep our services a safe, trusted and professional place where we can create economic opportunity for everyone.
Introduction
These Community Standards form part of the binding agreement between you (the 'Member') and Houfy Inc. They are enforceable under our Terms of Service and outline mandatory requirements for using Houfy’s services, including examples of prohibited conduct..
Our Core Values
- Put our members first
- Ensure productive conversations
- Free of inappropriate content
- Professional environment
Core Values are guiding principles that inform, but do not replace, the enforceable standards below. Where actions violate a core value, Houfy may still enforce these guidelines even if the specific conduct is not otherwise listed as prohibited.
Enforcement Actions
Violations may result in content removal, account restrictions, or permanent suspension. You can submit an appeal if you believe action was taken in error.
Trust & Authenticity
All member accounts must be associated with real individuals or, in the case of business accounts, legally registered entities. Members must provide their legal name, accurate identifying details, and, where requested, verification documentation. Fictitious or anonymized accounts are prohibited.
Houfy reserves the right to require re-verification at any time and to suspend or remove accounts that fail verification
Requirements:
- • Use your real name and information
- • Provide accurate profile details
- • Use your own photo as profile picture
- • No impersonation of others
We acknowledge the value of discussions around professional activities and ask our members to behave professionally by not being dishonest or inappropriate. When creating content, we ask that you keep it professional, relevant, and on-topic.
See our Publishing Platform Guidelines✓ Do
- • Keep content professional
- • Stay relevant and on-topic
- • Be honest and forthright
- • Respect others' opinions
✗ Don't
- • Share false information
- • Use shocking content
- • Post graphic material
- • Engage in harassment
Avoid personal attacks, defamatory statements, or communications intended to intimidate, discredit, or cause reputational harm to other members or Houfy. Such actions will be treated as severe violations.
We prohibit any activity that could reasonably be interpreted as spam, scam, or other manipulative practice, whether through Houfy’s systems or by using Houfy to direct activity elsewhere. This includes both automated and manual actions intended to mislead, solicit without consent, or artificially influence visibility or engagement metrics.
Prohibited Activities
- • Sending spam or unsolicited communications
- • Using invitation features for promotional messages
- • Harvesting user information without consent
- • Phishing or spoofing attempts
- • Artificially inflating engagement metrics
- • Posting or transmitting any misleading offers, false claims, or fraudulent rental opportunities
- • Circumventing Houfy’s booking or payment systems to avoid applicable services or platform use requirements
Safety & Security
Safety Guidelines
- Maintain civil and respectful communication
- Report suspicious or harmful behavior
- Protect personal and financial information
- Use official Houfy communication channels
Zero Tolerance Policy
- • Harassment or bullying
- • Hate speech or discrimination
- • Threats or violent behavior
- • Sexual harassment
- • Doxxing or privacy violations
Content Guidelines
Your messages, posts, comments, hashtags, and other content should be on-topic and relevant. Houfy is a professional marketplace and community. All posts, listings, and communications must be relevant to property rentals, travel, or related professional services, and must maintain a tone consistent with a professional business environment.
Professional
Business-related content, industry insights, professional networking
Relevant
On-topic discussions, helpful resources, constructive feedback
Respectful
Courteous communication, diverse perspectives, inclusive language
Legal Compliance
Intellectual Property Rights
Respect copyrights, trademarks, and other intellectual property rights. Only share content you own or have permission to use. Members must not use Houfy to store, display, or transmit content that violates applicable intellectual property laws. Houfy may remove or disable access to allegedly infringing material without notice, in accordance with the Digital Millennium Copyright Act (DMCA) or other applicable laws.
- • Don't share copyrighted material without permission
- • Respect trademark rights
- • Give proper attribution when required
- • Report intellectual property violations
Criminal Behavior & Violence
We have zero tolerance for criminal behavior and violence. Houfy will cooperate with law enforcement agencies by providing account information, transaction data, and any other relevant records when legally required or when there is a credible threat to safety.
Any content promoting, encouraging, or facilitating criminal activities, violence, or harm to others will result in immediate account suspension and may be reported to law enforcement.
Enforcement & Appeals
Houfy retains sole discretion to determine whether a violation has occurred and what enforcement action to take. Enforcement decisions may consider the nature, severity, frequency, and impact of the violation. Houfy is not obligated to provide prior warning before action.
Houfy reserves the right to take enforcement actions, including, without limitation, the following:
Minor Violations
- • Content warning or removal
- • Temporary content restrictions
- • Educational notifications
Severe Violations
- • Account suspension
- • Permanent account termination
- • Legal action if necessary