Reminders
Will my guest be sent a payment request for the security deposit due?
You must have payment connected and using the charge through Houfy option in order for Houfy to automatically send payment request to your guests.
Does Houfy send payment reminders to my guest?
Yes, Houfy sends a reminders to the guest as well as the owner. Be advised these messages are sent from automated@Houfy.com and could end up in "spam" mail at your guest. Make sure to connect to them directly as well.
Can automatic payment reminders be stopped and how does someone do it?
You will receive this pop up to confirm.
What does the second payment request reminder look like?
This is what the guest receives in their email:
How do I know what time and date my guest will receive the reminder to make a second payment request?
The payment request date time stamp and status are shown on the reservation page. Login Click Menu and select reservations
Add houfy.com to safe list of senders: hotmail or outlook
Please follow below steps to add houfy.com to the list of safe senders. Sign in to your Outlook.com or Hotmail account. Click the gear icon (⚙️) in the top-right and select “View all Outlook settings”.
