Will my guest be sent a payment request for the security deposit due?
You must have payment connected and using the charge through Houfy option in order for Houfy to automatically send payment request to your guests.
If you opted for the deposit to be collected "At Booking" then the guest already paid it with the initial payment. For all other options an automatic payment request is sent. The host will receive a copy that it is sent as well.
How soon before the due date is the payment request sent?
Will I be notified when my guest pays the payment request?
Does Houfy send payment reminders to my guest?
Yes, Houfy sends a reminders to the guest as well as the owner. Be advised these messages are sent from automated@Houfy.com and could end up in "spam" mail at your guest. Make sure to connect to them directly as well.
How to request balance due:
Can automatic payment reminders be stopped and how does someone do it?
You will receive this pop up to confirm.
Yes. Use the "Mark as fully paid" to remove payment reminders.
- Login > Reservations > Pull up the guest reservation > Click on details.
- Scroll down to the section where you can click on Mark as fully paid.
Once you click Confirm, it stops the automatic payment request from being sent to your guest.
What does the second payment request reminder look like?
This is what the guest receives in their email:
The host will receive this copy in their email:
This is what appears in your Houfy messaging inbox between you and your guest.
How do I know what time and date my guest will receive the reminder to make a second payment request?
The payment request date time stamp and status are shown on the reservation page.
- Click Menu and select reservations
- Pull up the guest reservation
- Click on the details link
Scroll to the Reminder section of the Reservation details. This is where you can find the time and date when Houfy will send the automated payment reminder.