Location
Dates
Guests
Set custom cancellation policy days
Last updated August 24, 2026
To set custom days in the cancellation policy:
Go to Edit listing > Settings > Payment & Policies.
Click Cancellation Policy to expand the section.
Leave the Simple card selected - it is the default. Do not click the Custom card; that one builds tiered refunds and fees, not a single deadline.
In the line Full refund if cancelled at least ... before check-in, open the dropdown and choose Custom - the last option, below 90 days.
A days box appears beside the dropdown. Type your number, for example 28, then click outside the box. The change saves on its own.
The Guest Preview at the bottom of the section updates to show exactly what your guests will read.
Did this answer your question?
Related Articles
Features
Settings
These links open an AI assistant with a summary prompt written by Houfy.