Get in Touch with Houfy
Questions about direct booking? We're here to help hosts and guests save on fees.
100,000+ Properties
Worldwide vacation rentals
No Service Fees
Save money on every booking
24hr Response
Quick support when you need it
Choose the kind of help you need
Find category-specific content in these sections of the Help Center.
Hosting on Houfy
Get started as a host
What Houfy is, what it costs, creating and verifying an account, and that first listing.
31 articles
Create and edit your listing
Photos, description, room details, location and map, house rules, hiding and relisting.
42 articles
Calendar and sync
Blocking dates, minimum stays, cut-off dates, and importing or exporting iCal feeds.
38 articles
Pricing, fees and discounts
Base and seasonal rates, calendar pricing, extra fees, coupons, and dynamic pricing tools.
27 articles
Getting paid
Connecting Stripe, Square or PayPal, payout routing, processing costs, taxes and receipts.
39 articles
Reservations and guests
Quotes and offers, payment requests and reminders, changes, cancellations, messaging.
37 articles
Reviews
Importing Airbnb and Vrbo reviews, replies, requesting reviews, reviewing guests.
18 articles
Deposits, protection and agreements
Security deposit holds, HoufyProtect, damage claims, and the rental agreement builder.
42 articles
Channels and integrations
Channel managers, PMS and pricing tools, Google Vacation Rentals, and the open API.
24 articles
Your own website and widgets
The website builder end to end, domains and analytics, and embeddable widgets for a site you already have.
59 articles
Posts, collections and guidebooks
Writing posts, building guidebooks, saving and sharing collections, following members.
28 articles
Promote and share your listing
Share links and QR codes, Houfy promotions, referrals, co-hosts, and Facebook groups.
17 articles
Booking a stay
Frequently Asked Questions
Quick answers to common questions about Houfy
Houfy eliminates the middleman fees that other platforms charge. While Airbnb charges hosts 3% and guests up to 14%, and VRBO charges between 5% and 15%, Houfy only requires a one-time $5.99 host verification fee. This means both hosts and guests save significantly on every booking.
Yes, Houfy prioritizes safety and security. We offer verified host profiles, secure payment processing, damage protection for hosts, and travel protection for guests. Our direct booking model actually enhances security by allowing direct communication between hosts and guests.
Listing your property is simple! Visit our 'Add Listing' page, create your host account with the one-time $5.99 verification fee, upload photos, write your description, set your rates, and publish. You'll have full control over your listing and pricing with no ongoing commission fees.
Our support team is here to help! Contact us through this form or email info@houfy.com. We typically respond within 24 hours during business hours (Monday-Friday, 9 AM - 6 PM EST).
Absolutely! Unlike other platforms that restrict communication, Houfy encourages direct communication between hosts and guests. This leads to better service, faster problem resolution, and a more personal booking experience.
Houfy accepts various vacation rental property types including homes, condos, cabins, apartments, and rooms. We have over 100,000 properties worldwide, from cozy city apartments to luxury beachfront homes.
Houfy provides secure payment processing for all bookings. Guests pay directly through our platform, and hosts receive payments according to their chosen schedule. There are no hidden fees or surprise charges for either party.
Houfy's key difference is our direct booking model. We don't charge ongoing commission fees, allow unrestricted communication, give hosts full control over pricing and policies, and focus on building a community rather than just facilitating transactions.
Still have questions? We're here to help!