Do Square or Stripe charge fees for refunding guests?

Who this is for
Hosts who take payments through Stripe or Square and need to refund a guest.

Important: Houfy never holds your money. You collect and refund directly through your payment processor (Stripe or Square).

What this means for you

• If you refund a guest, your guest gets their money back.
• You do not pay an extra “refund fee.”
• The processing fees from the original payment stay with the processor and are not refunded to you.

How to refund a guest

Choose the processor you use with Houfy and follow the steps:

Please make sure to verify this information directly with Stripe and Square.

Refund through Stripe

1. Sign in to Stripe Dashboard.
2. Go to Payments.
3. Open the payment you want to refund.
4. Click Refund.
5. Enter the amount (full or partial).
6. Click Submit.

Need more detail? See Stripe refunds.

Refund through Square

1. Sign in to Square Dashboard.
2. Go to Transactions (or Payments).
3. Open the payment you want to refund.
4. Click Issue refund.
5. Enter the amount (full or partial).
6. Confirm the refund.

Need more detail? See Square refund overview.

Before you refund

• Check your cancellation/refund policy in your booking messages.
• Tell the guest the amount and when they should see it back.
• If needed, share the refund reference from your processor.

Good to know

• Processing fees aren’t returned to you on refunds (Stripe and Square policy).
• Refund timing depends on the card bank (usually a few business days).
• For partial refunds, follow the same steps and enter a smaller amount.

Last updated: 3 November 2025