Do Square or Stripe charge fees for refunding guests?
Stripe and Square do not charge an extra fee to issue a refund. However, the original processing fees are not returned to you. Refunds are made in your payment processor (Stripe or Square), not on Houfy.
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Yes. You can refund any amount up to what you received for the reservation. You cannot refund more than the amount you were paid.
Summary You can return a guest’s security deposit using Houfy or directly in Stripe or Square. You may refund the full amount or part of it. Stripe and Square do not charge an extra fee to send a refund, but they keep the original processing fee.
Houfy does not collect nor distribute any funds in any way to and from guests. The host is responsible for collecting and refunding damage deposits.
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