New 2023 High Demand Spacious Condo w/ Lazy River! - Orange Beach

Below is a copy of the rental agreement contract you will receive within 24 hours of booking:

Houfy Bookings Only - Payments & Cancellations:
Cancellations/Refunds
Cancellations must be made a minimum of 60 days prior to the check-in time for the booking to receive a full refund. There is no refund given for cancellations less than 60 days prior to the check-in time for the booking or after check-in time. Late arrivals and/or early check-outs are non-refundable. Refunds of the advance rental deposit and/or the total rental fee (including fees and taxes) will not be given for late Check-Ins, early Check-Outs, or inclement weather conditions.

For questions regarding Houfy cancellations, please contact cloud9vacationsllc@gmail.com directly. Questions regarding your vacation rental should be directed towards Cloud Nine Vacations LLC.

Payment
An advanced payment of 1⁄2 of the total rental rate for SHORT TERM RESERVATIONS is due at the time of booking. The advanced rental payment is applied toward the reservation. The BALANCE for short term reservations is due (60) days prior to the arrival date. Payment is due in full at the time of booking for all Short-Term Reservations booked within (60) Days of arrival. MONTHLY WINTER RESERVATIONS must be paid in full (90) days prior to arrival. Monthly winter guests can pay in increments throughout the year if the full amount is paid (90) days prior to the check-in date.
Cloud Nine Vacations requires guests to make a damage deposit of $1,000.00 Seven (7) days prior to check in with all reservations for 22988 Perdido Beach Blvd. Unit 2302 Orange Beach, AL 36561 as well as with all MONTHLY WINTER RESERVATIONS. The security deposit will be returned two weeks after check out for 22988 Perdido Beach Blvd. Unit 2302 Orange Beach, AL 36561. Snowbirds can receive their security deposit back two weeks after check out or they have the option to roll it to the next years' reservation. If MONTHLY WINTER RESERVATION is booked within (90) days of arrival, payment is due in full. Cloud Nine Vacations LLC reserves the right to charge the credit card on file for any remaining balances 45) days prior to arrival for short term reservations and (90) days prior to arrival for Monthly Winter Reservations. All major credit cards are accepted: Visa, MasterCard, Discover and American Express.


Check-In
Check in time begins at 4:00 PM Central Time. Your keyless entry code is programmed to allow access to your unit at 4PM CST, on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed. There will be NO discounts offered due to a late check-in. Guests must purchase a parking pass (up to 2 parking passes per unit) upon arrival. Parking passes are available for purchase in the lobby on the second-floor front desk. The front desk closes at 6:30 PM CST. If guests arrive after 6:30 PM CST, there will be a notice from the resort security left on your windshield encouraging the guest to purchase a parking pass the following morning at 9:00 AM CST when the front desk opens to avoid being towed at owners’ expense. When purchasing parking pass(es) at the front desk, you will be asked to show your booking confirmation from your mobile device. You will be given resort bracelets for each guest and encouraged to wear while outside your rental unit on resort property. Guests are provided

Early Check-In may be requested but is not guaranteed. Early check-in between 12:00 pm CST and 3:00 pm CST will be charged an Early Check-In Fee of $75 (+16% lodging tax). This is NON-NEGOTIABLE due to having to move housekeeping crews around to adjust to this possibility. Early fees are applied regardless of the timeframe it has been cleaned if the unit is available to check in prior to 3:00 pm CST.

Check-out
Scan QR code located on Refrigerator when leaving condo. Check out time is 10AM Central Standard Time. Your keyless code is programmed to deactivate at 10AM CST on your scheduled departure date. Late check-outs are NOT permitted without approval. Any late check- out that is not approved will be charged $200 PER HOUR for EVERY HOUR guests do not check out past 10:00 AM CST. We do not allow late check out during peak season. Late check outs during off peak dates will be allowed at an additional fee ONLY if the property doesn't have a guest coming in that day. If the guest does not contact property management and is not out of the unit by 10AM Central Time, the guest will be charged $200 Per Hour for every hour guests do not check out past 10:00 AM CST.
All garbage and debris must be removed from the Property and disposed of in the garbage shoot located outside the unit. Trash should be bagged
and no food should be left in the unit.
All soiled dishes shall be placed in dishwasher and the dishwasher must be started.
Close and lock back balcony door.
If you leave items in the Property and wish to have them returned, you will be responsible for the shipping charges plus an additional $35 service fee paid to Cloud Nine Vacations LLC, which will be charged to the credit card on file.
Cloud Nine Vacations LLC is not responsible for personal items lost.
Please leave Property as you found it; excessive Check-Out cleaning may result in additional charge (determined by severity)


Monthly Winter Reservation Restrictions
Monthly occupied rentals are open to the public for booking on March 1 of the current year for stays for the following winter. Current Snowbirds, with reservations 2 months or longer, have the option to rebook the rental they are currently occupying for the following year and must notify Cloud Nine Vacations LLC prior to March 1. All WINTER RESERVATIONS require a 2 month stay. All monthly reservations for January and February must be scheduled to arrive on the 1st of the month and can be through March 12th.




Hurricane or Storm Policy
Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from the National Hurricane Center and our local
governing officials. If a MANDATORY EVACUATION order is issued during the guests stay, Cloud Nine Vacations LLC will not issue a refund of any payments due to a hurricane or storm.

Repairs
All properties are inventoried and inspected before and after Guest occupancy. We try to make sure everything is in good repair prior to your Check- In, but in the event there are any housekeeping, damage or maintenance issues, please report them immediately to avoid additional charges and to make sure your stay is enjoyable from the beginning. Properly working appliance, electronics, HVAC, elevators, etc. are not guaranteed. A 24-Hour answering service (334-707-4956) is available for emergency situations (i.e. a/c, electrical, plumbing). All repairs will be made as soon as possible. No compensation or credit will be given for temporary outage of electricity, water, cable, WIFI, telephone, or other utilities. Outages should be reported immediately, and all efforts will be made to have them restored as soon as possible.


Housekeeping and Initial Supplies
Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure. You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out. Daily maid service is not included. We respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with care as you would your own. Linens (Bathroom, Kitchen and Bedroom) are provided and are the renter's responsibility to wash, if needed. Guests are to provide their own beach towels. The provided towels and linens may not be removed from the unit. Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap. The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone. Cloud Nine Vacations is prohibited from stocking units with any food or beverage products due to the Food and Drug Administration regulations.

In the event excessive housekeeping services are required at departure, due to the guest’s inability to care for the property in a proper manner or abide by departure instructions (see above), additional cleaning charges will apply. Cloud Nine Vacations is not responsible for any excessive housekeeping charges incurred by the guest. Cloud Nine Vacations LLC reserves the right to charge the credit card on file for any additional housekeeping charges and/or lost/damaged linens. (Please see 'Authorization to Charge Credit Card')

Maximum Occupancy
The maximum number of Guests allowed in a unit is the number of persons the unit sleeps of 8 persons. Additional occupants must be approved by Cloud Nine Vacations LLC and additional charges may apply. Fire code and county regulations may designate the number of people allowed in a property. Should it be discovered that you have additional guests staying in the property that are not registered you could be evicted from the property with no refund of rental payment in addition to being charged $125 per extra guest beyond 8 total persons allowed in the unit. Fire code violations are taken very seriously, and fines could be levied by city and county authorities.

Smoking/Grilling
All properties are NON-SMOKING. Violators will be charged to the extent of the damage incurred which could include loss of rental revenue, new paint, carpet, drapes and all upholstered furniture. No gas or charcoal grilling is allowed in Property. Grilling on condo balconies violates county and state regulations, and you could face eviction and fines. Violators of the non-smoking rule with be charged $1,500 to card on file.

Pets
Pets are not allowed within the property. Serious fines will be levied if the rule is broken, and renters could be evicted. If there is evidence of a pet on the Property, an additional $450 cleaning fee will be applied to the reservation and will warrant eviction of the premises.

Resort Grills
Grills are available to be used by guests located by the beach side lazy river on the ground floor. Grilling tools will not be available from the rental unit on kitchen tools must always remain in the unit. It is the guests’ responsibility to supply grilling tools and materials if they choose to use the outdoor grills.

Unlawful Activity
Guests and any invitees of Guests shall obey all of the laws of the state of Alabama and local laws, at all times while they are on Property including common areas of the resort. Failure to abide by the laws of the state of Alabama or the rules incorporated herein, may cause Guests and invitees to be vacated from the Property and forfeit all rents and security and/or deposits.
No underage drinking or partying is allowed on the Property. If Platinum Services of Destin, LLC is made aware of these activities, we will be forced to remove the Guests from the Property. All rental payments and deposits will be forfeited. Guests and invitees in violation will be removed by local law enforcement or the security company employed by the resort.

Pool Rules
NO lifeguard/safety personnel are provided. Guests use the pool and other amenities at their own risk! Guests agree to indemnify and hold harmless Cloud Nine Vacations LLC from any claim/loss or expense (including attorney's fees and court costs) by guest or guest invitees. All Phoenix Gulf Towers’ pools will have rules posted with varying hours, and all rules should be followed.

Eviction
Cloud Nine Vacations LLC / Phoenix Gulf Towers security reserves the right to evict any guest that provides falsified information or causes the following (but not limited to): excess noise or disturbances; participation in unlawful activity such as drug use, underage alcohol use or fighting; or threatening members of our staff in any manner. If law enforcement or resort security is dispatched to the property, an automatic eviction will occur. All evictions will result in forfeits of all rents and security deposits. We reserve the right to pursue legal action when necessary.


Age Requirement
We do have a strict age requirement with all of our vacation rentals at Phoenix Gulf Towers. All guests must be 25 years of age or older and provide proper identification. Children and guests under 25 years of age are welcome when accompanied by a parent or guardian. Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in. Any falsified information is terms for eviction and will not be refunded.

Parking
Parking permits will be issued at the front desk in the lobby on the second floor upon arrival to the resort. Please note that each unit is entitled to purchase two parking permits. The front desk closes at 6:30 PM CST daily and open at 9:00 AM CST daily. If the front desk is closed upon arrival, please purchase a parking pass the following morning at 9:00 AM CST to avoid being towed at owner’s expense. The front desk will issue you a parking pass along with bracelets to be worn by guests while outside your unit on resort property.



Authorization to Charge Credit Card
Cloud Nine Vacations LLC reserves the right to charge the credit card that was used to process this reservation for any damage done to the Property, its contents, any items missing, and any fines incurred during your stay resulting from violation of rules.

Hold Harmless
The undersigned Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Cloud Nine Vacations LLC and owner from any and all liabilities, claims, demands and causes of action by reason of any injury, loss or damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her invitees as a result, or in connection with the occupancy of the Property and agrees to hold Cloud Nine Vacations LLC and owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, the principals, agents, successors or assignees of the prevailing party shall be entitled to recover reasonable attorneys' fees and costs, through all appeals. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Alabama. Cloud Nine Vacations LLC reserves the right to terminate this Agreement upon its discretion at any time. This Agreement may be signed in counterparts. Legible fax copies, scanned copies and photocopies of documents signed by either party are deemed to be equivalent to originals.

Falsified Reservations
Any reservation obtained under false pretense will be subject to forfeiture of advance payment and/or rental money and you will not be permitted to check in.

Written Exceptions
Any exceptions of the terms of this Agreement must be approved in writing in advance by Cloud Nine Vacations LLC