Your reviews

17 articles

• How do I export my reviews on Houfy?Download a listing's reviews as a CSV with Export reviews on the listing's Reviews page. Exports are per listing, and the panel only appears once the listing ha
• I can’t pull my reviews from Airbnb to my Houfy listing?Imports usually fail for one of these reasons: The listing on Airbnb or VRBO is hidden, paused or inactive, so there is no public page for us to read. The link
• Does Houfy import reviews from other sites besides Vrbo and Airbnb?Yes - Houfy also imports reviews automatically from Homeaway and Tripadvisor. Reviews from Booking.com, Flipkey, Google and other sites are added by hand.
• Can I import my reply to an Airbnb or Vrbo review later?Yes, in most cases. VRBO replies refresh on every sync, and Airbnb replies come across whenever the review count changes. Replies themselves must be written on
• Can I import my Airbnb host response after the review?Usually yes - each sync brings your Airbnb host response across as it stands. The exception is when your Airbnb review count has not changed since the last sync
• Can I reply to an imported Airbnb or Vrbo review from my Houfy dashboard?No. You can only reply to Houfy originated reviews. Replies to Airbnb and Vrbo reviews must be done via their respective platforms.
• Does Houfy automatically update my Airbnb and Vrbo connected reviews?Hosts should periodically pull in the latest reviews as Houfy does not automatically update reviews.
• I haven't imported my Airbnb and/or Vrbo reviews yet because I have a reliatory review I don't want imported. Am I able to have one removed?We remove reviews on a case by case basis.
• Can I delete a retaliatory Airbnb or Vrbo review I imported?Email us to remove one imported review. You can remove them yourself from the Reviews page, but Remove deletes every review from that link and cannot be undone.
• Can I review my guests?Yes. You can review a guest once their stay is over. Open the reservation and use the Review Your Guest button - you rate communication, cleanliness, house rule
• Notification about a review on my listingWhen a guest posts a review on your property, you will receive an email notification to your registered email address on Houfy.
• Will my Airbnb or VRBO reviews still show up on Houfy once I remove my listing from these platforms?Houfy saves all data imported or added to your Houfy listing.
• How do I connect my reviews from Airbnb or Vrbo?Reviews from an imported listing are already connected. To connect more, use Import Reviews on the listing's Reviews page and choose Airbnb, VRBO, Homeaway or T
• How do I update my connected Airbnb and Vrbo reviews?Connected reviews are not refreshed automatically. Click Sync reviews next to each connected site on the listing's Reviews page. Vrbo replies come across on eve
• How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?Airbnb, Vrbo, Homeaway and Tripadvisor reviews import automatically. Reviews from your own website, Booking.com, Flipkey or Google are added by hand with Add a
• How to request a guest reviewRequest a review by email, or copy the Share review link and send it yourself. The share link is the route to use if the guest has unsubscribed from Houfy email
• How can guests submit a review?Guest can scroll to the top of the reviews section of your listing and then click the "write a review" link.