I can’t pull my reviews from Airbnb to my Houfy listing?

We frequently see the one of the following errors occur:

The listing on Airbnb or VRBO is hidden/inactive
The url points to a calendar ics url.
The url is custom. Houfy needs the actual publically viewable url.
The url goes somewhere into the Airbnb or VRBO dashboard.

Please make sure the url actually shows:

https://www.airbnb.com/rooms/ number and or https://www.vrbo.com/ number

How to find your Airbnb url: Click here
How to find your VRBO url: Click here

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Can I later import my reply to an Airbnb or Vrbo review left by my guest?

Not if you already imported the review. Once the review is imported, any replies cannot be imported later.

Will my Airbnb or VRBO reviews still show up on Houfy once I remove my listing from these platforms?

Houfy saves all data imported or added to your Houfy listing.

Notification about a review on my listing

When a guest posts a review on your property, you will receive an email notification to your registered email address on Houfy.

Can I review my guests?

On Houfy, you can not directly post a review about the guest, but you can ask them to review your listing and add your reply to their review.

Can I delete a retaliatory Airbnb or Vrbo that I imported over?

In some cases we remove imported reviews.

I haven't imported my Airbnb and/or Vrbo reviews yet because I have a reliatory review I don't want imported. Am I able to have one removed?

We remove reviews on a case by case basis.

Does Houfy automatically update my Airbnb and Vrbo connected reviews?

Hosts should periodically pull in the latest reviews as Houfy does not automatically update reviews.

Can I reply to an imported Airbnb or Vrbo review from my Houfy dashboard?

No. You can only reply to Houfy originated reviews. Replies to Airbnb and Vrbo reviews must be done via their respective platforms.

Can I later import an Airbnb guest's reply to an imported Airbnb review?

Not if you already imported the review. Once the review is imported, the reply cannot be imported later. Finalize review replies on other platforms before pulling reviews into Houfy.

Does Houfy import reviews from other sites besides Vrbo and Airbnb?

Houfy does not import reviews from other sites besides Airbnb and VRBO

How do I export my reviews on Houfy?

You can import reviews from Airbnb and VRBO/Homeaway into Houfy. These reviews get sorted by date.

How do I connect my reviews from Airbnb or Vrbo?

Please review the instructions below:

How do I update my connected Airbnb and Vrbo reviews?

Manage Listings Edit Reviews Click the Pull in new reviews link 1) If you are listed on both Airbnb and Vrbo, and only imported reviews from one site, you can import reviews from the other platform.

How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?

Please be advised Homeaway/VRBO & Airbnb reviews can be imported into Houfy.

How to request a guest review

You can easily request a review from a guest by following these instructions:

How can guests submit a review?

Guest can scroll to the top of the reviews section of your listing and then click the "write a review" link.