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Houfy’s automated payment system sends emails at specific moments throughout a reservation’s payment timeline. Which emails are sent depends on whether the guest agreed to auto-charge at checkout or will pay manually.

Every payment alert falls into one of three categories:

Auto-Charge Alerts (Guest Agreed to Auto-Charge)

When a guest agrees to auto-charge at checkout, their card is saved and Houfy handles all payments automatically. Here are the alerts sent during this process:

Auto-charge alerts apply to all types of automated charges:

Each split payment or balance due charge gets its own set of 3-day, 1-day, success, and failure alerts.

Manual Payment Reminders (Guest Did Not Agree to Auto-Charge)

When a guest doesn’t agree to auto-charge, Houfy can’t charge their card automatically. Instead, it sends a series of reminders asking the guest to log in and pay. These reminders are sent daily at 8:00 AM and get progressively more urgent.

For the first three reminder stages, only the guest receives emails. This keeps your inbox clean while Houfy handles the follow-up. You’re only alerted at the final stage — one day before check-in — when you may need to take direct action, such as contacting the guest yourself.

If you have a security deposit enabled on your listing, Houfy sends alerts at every stage of the deposit lifecycle. These are separate from balance due and split payment alerts.

Here’s what the full alert timeline looks like for a typical reservation with a Deposit + Balance payment policy and a security deposit, where the guest agreed to auto-charge:

If the guest did not agree to auto-charge, the balance due alerts above would be replaced by the manual payment reminder sequence instead.

Payment alerts are part of the automated payment system and cannot be turned off individually. They’re designed to keep both you and the guest informed about every payment event. However, you can manage their email notification preferences in their Houfy account settings.

What if the guest doesn’t read the alerts and the charge goes through?

Auto-charge alerts are informational — the charge will still be processed on the scheduled date regardless of whether the guest reads the email. The alerts give the guest advance notice so they can ensure their card has sufficient funds.

Why didn’t my guest receive a reminder?

Manual payment reminders are only sent to guests who did not agree to auto-charge. If the guest agreed to auto-charge, they’ll receive auto-charge alerts instead (3-day notice, 1-day notice, success/failure). Also, each reminder is only sent once — check whether the reminder was already sent for this reservation.

What happens if a charge fails and the guest doesn’t respond to the alert?

Houfy retries failed charges automatically on the next hourly processing run. Both you and the guest receive a failure alert each time. If the issue persists after multiple attempts, you may need to contact the guest directly to resolve the payment method issue.

Do split payments each get their own alerts?

Yes. Each split payment installment is treated as a separate charge with its own complete set of alerts: 3-day notice, 1-day notice, and success or failure confirmation. If you have three split payments scheduled, the guest and host will receive three separate sets of alerts.

Does Houfy send alerts for the initial booking payment?

The initial booking payment (the deposit or full payment at the time of booking) triggers a standard booking confirmation email, not the auto-charge alert sequence. Auto-charge alerts only apply to future scheduled charges like balance due payments, split payments, and security deposit holds.

Here’s every payment-related email alert Houfy sends, organized by category:

What Payment Alerts & Reminders Does Houfy Send?

Houfy sends automatic email alerts for every payment event — upcoming charges, successful payments, failed attempts, security deposit holds, and overdue reminders. Both you and your guest are kept in the loop at every step. You ne

What Payment Alerts & Reminders Does Houfy Send?

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