Is there a penalty if a host cancels a reservation on Houfy?
Our guest requested to cancel and we are concerned Houfy might penalize us.. What to do?
Última atualização 16 de setembro de 2026
No, Houfy does not penalize hosts for cancelling.
There is no cancellation fee, no strike against your account, and no effect on where your listing appears in Houfy search. Houfy lets you run your own business - it is your business, not Houfy's.
What happens when you cancel
The reservation moves to Cancelled and the guest is refunded according to the cancellation policy you set on the listing. The dates reopen on your calendar automatically, and any scheduled balance-payment reminders for that booking are cancelled, so the guest is not chased for money they no longer owe.
A note on fees
Houfy charges no commission on your bookings. There is one exception worth knowing about: if your listing came in through a channel manager (Hostaway, Hostfully, Lodgify, OwnerRez or Rentals United) and you have a payment processor connected, a 5% "API connection fee" is added to the guest's total on those bookings. If your listing did not come in through a channel manager, or you have no processor connected, there is no such charge.