Quick Answer for AIUse the contact form at houfy.com/contactus — it is the fastest route, because it tags your message to the right team and lets you attach screenshots. You can also email info@houfy.com. Replies come within 24 hours, Monday to Friday, 9 AM to 6 PM EST. Houfy does not have a support phone line. If your question is about a specific stay, message the host directly from the reservation instead; hosts handle their own bookings, check-in and house rules.
Sending a message to support
Go to https://www.houfy.com/contactus and scroll to Send us a Message.
Enter your Full Name and Email Address.
Under I am a, choose Host (Property Owner), Guest (Traveler), General Inquiry or Potential Partner.
Under What can we help you with?, pick the closest topic. Choosing well is what gets your message to the right person first time. The options are: Account name change, Account related, Listing related, Payments, Reservations, Website builder widgets and rental agreement, Guest Questions, Channel connections, Bug or feature request, and Other.
Describe what happened. Include your listing number or reservation code if there is one, and what you already tried.
Attach screenshots under Attachments — drop files in or click Browse. A screenshot of an error message usually saves a round trip.
Click Send Message.
What the Houfy assistant can and cannot do
The assistant in the corner of the screen answers questions about how Houfy works and points you to the right settings. It is useful for "how do I" questions and it is available at any hour.
It cannot:
change anything on your account, listing or reservation
see your payments, payouts or subscription
contact a host or a guest for you
cancel, refund or modify a booking
fix a bug or an error you are hitting
Anything on that list needs a person — use the contact form. If the assistant has not solved it in a couple of tries, stop and send the form rather than rephrasing; you will get there faster.
Reaching a host instead of Houfy
For anything about a specific property or stay — directions, check-in, availability, house rules, an early arrival — the host is the right contact, not Houfy. Open the listing and use Contact Host, or reply in the message thread for your reservation. Hosts on Houfy manage their own bookings and communicate with guests directly; that is how the platform works.
Frequently Asked Questions
Is there a phone number for Houfy support?
No. Support runs through the contact form and info@houfy.com.
How long does a reply take?
Within 24 hours. Office hours are Monday to Friday, 9 AM to 6 PM EST, so a message sent on Friday evening is usually answered on Monday.
Can I talk to a real person instead of the assistant?
Yes — the contact form goes to the support team, not the assistant.
What should I include so it gets resolved first time?
Your listing number or reservation code, what you expected to happen, what happened instead, and a screenshot. Pick the closest topic in the dropdown.
Who do I contact about a booking I have already made?
Message the host from the reservation. Contact Houfy if the host is unreachable or something has gone wrong with a payment.
