Do Square or Stripe charge fees for refunding guests?
Stripe and Square do not charge an extra fee to issue a refund. However, the original processing fees are not returned to you. Refunds are made in your payment processor (Stripe or Square), not on Houfy.
Última atualização 24 de agosto de 2026
Who this is for Hosts who take payments through Stripe, Square or PayPal and need to refund a guest.
Important: Houfy never holds your money. You collect and refund directly through your payment processor (Stripe, Square or PayPal).
What this means for you
If you refund a guest, your guest gets their money back.
You do not pay an extra “refund fee.”
The processing fees from the original payment stay with the processor and are not refunded to you.
How to refund a guest
The quickest way is inside Houfy. Either way the money is returned through your own Stripe, Square or PayPal account - Houfy never holds it.
Refund from Houfy
Open Menu and select Reservations.
Open the reservation and click Reservation Details.
Go to the Payments section and find the payment under Completed Payments.
Click Refund, enter the amount (full or partial), and confirm.
Payments tagged Outside Houfy have no Refund button - those were not taken through a processor, so return them the same way you collected them.
Refund from your processor dashboard
You can also refund directly in Stripe, Square or PayPal. Houfy picks the refund up from the processor automatically and updates the reservation, so there is no need to record it twice.
Please make sure to verify fee details directly with Stripe, Square and PayPal.
Refund through Stripe
Sign in to Stripe Dashboard.
Go to Payments.
Open the payment you want to refund.
Click Refund.
Enter the amount (full or partial).
Click Submit.
Need more detail? See Stripe refunds.
Refund through Square
Sign in to Square Dashboard.
Go to Transactions (or Payments).
Open the payment you want to refund.
Click Issue refund.
Enter the amount (full or partial).
Confirm the refund.
Need more detail? See Square refund overview.
Refund through PayPal
Sign in to your PayPal account.
Go to Activity and open the payment.
Click Issue a refund.
Enter the amount (full or partial) and confirm.
Before you refund
Check your cancellation/refund policy in your booking messages.
Tell the guest the amount and when they should see it back.
If needed, share the refund reference from your processor.
Good to know
Processing fees aren’t returned to you on refunds (Stripe and Square policy).
Refund timing depends on the card bank (usually a few business days).
For partial refunds, follow the same steps and enter a smaller amount.
Last updated: 3 November 2025