Managing your reservations

12 articles

• How do I send a payment request or payment reminder?Use Send a payment request on an inquiry, or Request payment on the Remaining Payment row of a confirmed reservation. Both open a dialog with the guest's paymen
• How to send a custom payment request for the reservation?Open the reservation, either from the Reservations page or from the reservation details panel on the right of the guest’s message thread. Click Send a payment r
• How do I cancel a payment request I sent to a guest?To cancel a payment request sent to a guest please follow these instructions:
• How to cancel a scheduled message?Open the reservation, find the message in the Scheduled Messages card, and choose Cancel message from its three-dot menu. You can re-enable it from the same men
• How to cancel payment reminder for the reservation?Payment reminders cannot be cancelled one at a time, and there is no Cancel button for them on the reservation page. Houfy sends a guest one payment-due reminde
• Test Booking on HoufyI would like to do a test booking on Houfy to see what it looks like for a guest and for the owner.
• How do I find a payment made for a booking?I have a January 25 booking on my 4 bedroom unit and the first payment was made via Stripe but when I look at the booking it doesn't show any payment. Can you h
• How to Propose Payment Plan for reservations on HoufySplit your reservation balance into multiple scheduled payments with mutual agreement between host and guest.
• How to Stop Payment Reminder Emails on HoufyIf you collect payments directly from guests outside Houfy, you can mark reservations as paid to stop receiving payment reminder emails.
• Guest Cancellation Requests: Request to Cancel a ReservationGuests can request to cancel a reservation. The host reviews the request and decides whether to approve or decline it.
• Viewing your external calendar (iCal) reservationsWhen you connect an external calendar to a Houfy listing — like Airbnb, Vrbo, Booking.com, or any iCal link — the bookings from those calendars are imported and
• Changed your mind? Re-enable a cancelled scheduled messageIf you cancelled a scheduled message on a reservation by mistake, you can now turn it back on — as long as it hasn't already passed its send time.