Managing your reservations

12 artículos

• Envía una solicitud de pago o un recordatorio de pago pendiente.Use Send a payment request on an inquiry, or Request payment on the Remaining Payment row of a confirmed reservation. Both open a dialog with the guest's paymen
• ¿Cómo enviar una solicitud de pago personalizada para la reserva?Open the reservation, either from the Reservations page or from the reservation details panel on the right of the guest’s message thread. Click Send a payment r
• ¿Cómo cancelo una solicitud de pago que envié a un huésped?To cancel a payment request sent to a guest please follow these instructions:
• ¿Cómo cancelar un mensaje programado?Open the reservation, find the message in the Scheduled Messages card, and choose Cancel message from its three-dot menu. You can re-enable it from the same men
• ¿Cómo cancelar el recordatorio de pago para la reserva?Payment reminders cannot be cancelled one at a time, and there is no Cancel button for them on the reservation page. Houfy sends a guest one payment-due reminde
• Prueba de reserva en HoufyI would like to do a test booking on Houfy to see what it looks like for a guest and for the owner.
• ¿Cómo encuentro un pago realizado por una reserva?I have a January 25 booking on my 4 bedroom unit and the first payment was made via Stripe but when I look at the booking it doesn't show any payment. Can you h
• Cómo Proponer un Plan de Pago para reservas en HoufySplit your reservation balance into multiple scheduled payments with mutual agreement between host and guest.
• Cómo detener los correos electrónicos de recordatorio de pago en HoufyIf you collect payments directly from guests outside Houfy, you can mark reservations as paid to stop receiving payment reminder emails.
• Solicitudes de Cancelación de Huéspedes: Solicitud para Cancelar una ReservaGuests can request to cancel a reservation. The host reviews the request and decides whether to approve or decline it.
• Visualizando tus reservas del calendario externo (iCal)When you connect an external calendar to a Houfy listing — like Airbnb, Vrbo, Booking.com, or any iCal link — the bookings from those calendars are imported and
• ¿Cambiado de opinión? Vuelve a habilitar un mensaje programado cancelado.If you cancelled a scheduled message on a reservation by mistake, you can now turn it back on — as long as it hasn't already passed its send time.