How to cancel a scheduled message?
Open the reservation, find the message in the Scheduled Messages card, and choose Cancel message from its three-dot menu. You can re-enable it from the same menu while its send date has not passed.
Last updated August 24, 2026
Open the reservation, either from the Reservations page or by opening the guest’s message thread and opening the reservation details panel on the right.
In the reservation details, use the Scheduled pill in the section bar at the top, or scroll down to the Scheduled Messages card. The card only appears when the reservation has scheduled messages, and only the host and cohosts can see it.
Find the message you want to stop and click the three-dot menu at the right of its row. Choose Cancel message.
A confirmation box opens showing the message text, headed Cancel this scheduled message?. Click Cancel message to confirm, or Keep it to leave it scheduled.
The message’s status changes to Cancelled and it will not be sent.
Two things worth knowing:
If you only want to change the wording for this one guest, choose Edit from the same three-dot menu instead of cancelling. The row is then tagged Edited for this guest.
If you cancel a message by mistake and its send date has not passed yet, open the three-dot menu again and choose Re-enable to put it back on schedule.