Managing your reservations

12 articles

• Envoyer une demande de paiement ou un rappel de paiement restantUse Send a payment request on an inquiry, or Request payment on the Remaining Payment row of a confirmed reservation. Both open a dialog with the guest's paymen
• Comment envoyer une demande de paiement personnalisée pour la réservation ?Open the reservation, either from the Reservations page or from the reservation details panel on the right of the guest’s message thread. Click Send a payment r
• Comment annuler une demande de paiement que j'ai envoyée à un invité ?To cancel a payment request sent to a guest please follow these instructions:
• Comment annuler un message programmé ?Open the reservation, find the message in the Scheduled Messages card, and choose Cancel message from its three-dot menu. You can re-enable it from the same men
• Comment annuler le rappel de paiement pour la réservation ?Payment reminders cannot be cancelled one at a time, and there is no Cancel button for them on the reservation page. Houfy sends a guest one payment-due reminde
• Test de réservation sur HoufyI would like to do a test booking on Houfy to see what it looks like for a guest and for the owner.
• Comment puis-je trouver un paiement effectué pour une réservation ?I have a January 25 booking on my 4 bedroom unit and the first payment was made via Stripe but when I look at the booking it doesn't show any payment. Can you h
• Comment proposer un plan de paiement pour les réservations sur HoufySplit your reservation balance into multiple scheduled payments with mutual agreement between host and guest.
• Comment arrêter les e-mails de rappel de paiement sur HoufyIf you collect payments directly from guests outside Houfy, you can mark reservations as paid to stop receiving payment reminder emails.
• Demandes d'annulation des invités : Demande d'annulation d'une réservationGuests can request to cancel a reservation. The host reviews the request and decides whether to approve or decline it.
• Affichage de vos réservations de calendrier externe (iCal)When you connect an external calendar to a Houfy listing — like Airbnb, Vrbo, Booking.com, or any iCal link — the bookings from those calendars are imported and
• Vous avez changé d'avis ? Réactivez un message programmé annulé.If you cancelled a scheduled message on a reservation by mistake, you can now turn it back on — as long as it hasn't already passed its send time.