How Things to Do works

This page explains how the Things to Do feature on Houfy operates: who provides the activities, how they are selected and displayed, how bookings and payments are handled, and how Houfy is compensated. It is intended to give you the information you need to make an informed decision before you book.

Our role

Houfy is a direct-booking marketplace for vacation rentals. Things to Do extends that service by showing tours, tickets and activities near the destinations our hosts operate in. These activities are supplied by GetYourGuide, an online marketplace for travel experiences, and are operated by independent local suppliers.

Houfy acts solely as a referral platform for these activities. Houfy is not the seller, the operator or the booking agent, does not set prices or availability, and does not process payments for activities. Your contract for any activity is with GetYourGuide and the relevant supplier, on GetYourGuide's terms.

Where and how you book

Selecting an activity on Houfy - the activity card on a destination page or the Things to Do page, or the Book on GetYourGuide button on an activity page - takes you to getyourguide.com in a new tab, where you complete your booking and payment. All matters relating to the booking — confirmation, changes, cancellation, refunds and customer support — are handled by GetYourGuide under its General Terms and Conditions. Houfy has no access to your GetYourGuide booking and cannot amend or cancel it on your behalf.

How Houfy is compensated

When a booking that originates from a link on Houfy is completed, GetYourGuide pays Houfy a commission. This referral commission is the only revenue Houfy receives from Things to Do, and it is paid by GetYourGuide out of its own margin.

This arrangement does not affect the price you pay. Prices on GetYourGuide are the same whether you reach the site from Houfy or directly. Houfy does not add a service fee, booking fee or mark-up of any kind. If you have a reservation on Houfy, we may also email you about seven days before check-in with a short list of activities near the property, with the same GetYourGuide links. It is built from your reservation's location and check-in date - nothing about you is sent to GetYourGuide to produce it - and you can stop these emails with the unsubscribe link in the message.

How activities are selected and ordered

The activities shown for a destination are drawn from GetYourGuide's catalogue for that location and refreshed once a day. Within a destination, activities appear in the order GetYourGuide's own search returns them - GetYourGuide's relevance ranking for that location. It is not a ranking by rating, so the highest-rated activity is not necessarily shown first; every card carries its rating and review count so you can compare. Houfy does not re-order them. No supplier or partner pays Houfy for inclusion or for a higher position, and Houfy does not curate the selection by hand.

Prices, ratings and reviews

Prices, durations, ratings and review counts are provided by GetYourGuide. Houfy displays this information as received and refreshes it once a day, so it may change between updates. Houfy does not show live availability: whether an activity can be booked on your dates is shown only on GetYourGuide. Prices on Houfy are shown in US dollars, rounded to the nearest dollar, whatever currency you have selected on Houfy; the price at GetYourGuide's checkout, in the currency you choose there, is the price that applies. Please confirm all details on GetYourGuide before booking.

Ratings and reviews are GetYourGuide's and are submitted by travellers who booked the activity through GetYourGuide. Houfy does not edit, filter or author them.

Cancellations, refunds and disputes

Cancellation and refund terms are set per activity by the supplier and shown on the GetYourGuide booking page before you pay. Many activities offer free cancellation up to 24 hours in advance; this is not universal, so check the terms of the specific activity. Requests to cancel, change or dispute a booking, and any complaint about an activity, should be made to GetYourGuide through its Help Center. Houfy is unable to issue refunds or intervene in activity disputes.

Your host

Things to Do operates independently of your host. Hosts do not select the activities shown, receive no payment from them and bear no responsibility for them. Booking or not booking an activity has no effect on your reservation or your stay.

Your information

To display Things to Do, Houfy does not contact GetYourGuide when you view a page. Once a day, Houfy asks GetYourGuide which activities are near each destination it lists - coordinates and a search radius only - and stores the results; the activities you see are served from that stored copy. Your travel dates, name, email address and account details are never sent to GetYourGuide. GetYourGuide places no cookies on houfy.com. When you continue to getyourguide.com, GetYourGuide's privacy policy applies; GetYourGuide may set a cookie on its own site recording that your visit originated from Houfy, which enables the referral commission described above. Further detail is in section 4 of the Houfy Privacy Policy.

Governing terms

The terms that apply to third-party activities on Houfy are set out in section 8B of the Houfy Terms of Service, "Tours, activities and other services offered by others". This page is provided for information; in the event of any inconsistency, the Terms of Service prevail.

Contact

For questions about an activity or a GetYourGuide booking, contact GetYourGuide. For questions about this page or about Houfy, write to info@houfy.com.