Payment reminders

5 articles

• Does Houfy send payment reminders to my guest?Yes. Houfy emails your guest five automatic reminders for an unpaid balance, from the due date to the day before check-in, and copies you from the third one on.
• Can automatic payment reminders be stopped and how does someone do it?Yes. Marking the reservation as fully paid stops every remaining automatic reminder to your guest. You do it from the Actions panel on the reservation, and it c
• What does the second payment request reminder look like?See what Houfy's automated balance reminder contains, what the copy sent to you looks like, and where to check when the next reminder goes out.
• How do I know what time and date my guest will receive the reminder to make a second payment request?The payment request date and status are shown on the reservation page. Log in and open Menu > Reservations. Open the guest's reservation and click Reservation D
• Add houfy.com to safe list of senders: hotmail or outlookIf Houfy emails land in junk on Outlook.com or Hotmail, add the houfy.com domain to your safe senders: open all Outlook settings, go to Mail then Junk email, an