Personalize Scheduled Messages for a Single Guest
Last updated August 24, 2026
Scheduled messages save you time by going out automatically — but sometimes one guest needs something extra: a gate code, a late check-in note, or directions for their specific stay. Houfy now lets you personalize any upcoming scheduled message for a single reservation.
You can do this from two places:
Reservation page — open the reservation and find the Scheduled Messages panel. Every message queued for this reservation is listed with its send time (for example, "Jul 20, 2026 · 4:00 PM" or "10 mins after booking confirmation").
Guest conversation — tap + next to the message box and open the Scheduled messages tab.
To personalize a message:
1. Click the ⋮ menu on the message and choose Edit.
2. Adjust the text however you like — add details just for this guest. Shortcodes like {{guest_first_name}} and {{check_in_date}} still work and are filled in automatically when the message is sent.
3. Choose what happens next: Save keeps the original send time — your personalized version is delivered instead of the template. Send now delivers the message to the guest within a minute.
Messages you've personalized show an "Edited for this guest" badge, and the preview shows your custom text. Your saved message template is never changed — the edit applies to that one guest only.
Frequently Asked Questions
Does editing a scheduled message change it for my other guests?
No. Your changes apply only to the reservation you’re editing. The saved template keeps going out unchanged to every other guest. To change the message for all future guests, edit the template at https://www.houfy.com/scheduled-messages (Messages then Scheduled Messages).
Can I still use shortcodes in my edited message?
Yes. Shortcodes like {{guest_first_name}}, {{check_in_date}}, and {{check_out_date}} work exactly the same in a personalized message — they're filled in automatically when the message is delivered.
What's the difference between Save and Send now?
Save keeps the original scheduled send time — your personalized version simply replaces the template text when that time comes. Send now delivers the message to the guest within a minute instead of waiting.
How do I undo my changes?
Open the message with the ⋮ menu, choose Edit, and click Reset to original. The message goes back to following your saved template. If you don't want the message sent at all, choose Cancel message from the ⋮ menu instead.
Can I edit a message that was already sent?
No. Only upcoming messages can be edited. Once a message is sent or cancelled, it can no longer be changed — but you can always send a regular message in the conversation.
Will the guest know the message was scheduled?
The message arrives in the conversation like any other message. For you as the host, personalized messages are marked with an "Edited for this guest" badge in the Scheduled Messages panel.
Why does this reservation show no scheduled messages?
Scheduled messages run on bookings made directly on Houfy. A stay that arrived through an imported calendar - an Airbnb or Vrbo iCal feed, for example - is not a Houfy reservation, so nothing is queued for it and the panel will be empty. You can still send that guest a normal message in the conversation.