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In a reservation conversation you'll see two buttons next to Send: 

 — writes a complete reply to the guest's latest message from scratch. 

 — takes whatever you've already typed and polishes it (clearer, warmer, fixes the wording) without changing your meaning. 

Every draft is grounded in the real reservation: the guest's name, the dates, the number of guests, the booking status, your listing's details, and the conversation so far. It also writes in your voice, learning from the replies you actually send.

Leave the message box empty and click Suggest with AI.

The reply streams into the box live. When it's done, read it over.

Type a rough version of your reply (even a few words).

The assistant rewrites it more clearly while keeping your point.

Need this one reply to go a certain way — "offer a late checkout," "mention the parking," "keep it short"? Use the add context option next to the AI buttons. Whatever you type there guides this suggestion only; it isn't saved.

Make it sound like you (standing context)

The assistant gets better the more you use it, and you can also tell it your preferences once so they apply to every reply.

Go to Scheduled Messages → AI reply assistant and write your standing context, for example:

- "Always sign off as 'Team Sunset Villa'."

- "Keep replies to 2–3 sentences. No emojis."

- "Offer early check-in if the night before is free."

These notes are used on every suggestion. The assistant also learns from the edits you make before sending — over time its drafts move closer to how you actually write.

Insert booking details with "/" shortcodes

You don't have to type the guest's name or dates by hand. Type 

 in the message box (at the start or anywhere mid-sentence) to open the shortcode picker, then pick one — or keep typing to filter (e.g. 

Where you are changes what gets inserted:

- In a reservation conversation → the shortcode is replaced with the actual value for that booking. For example, 

- When creating a Scheduled Message → it inserts the token (e.g. 

) because a scheduled message is a template; the real value is filled in automatically for each guest when the message sends.

The shortcode is inserted right where your cursor is — the rest of your message stays exactly as you wrote it.

Will guests know a reply was AI‑assisted?

No. The guest only sees the message you send. The buttons are visible to you, not them.

Can I edit the suggestion before sending?

Yes — always. Treat it as a first draft. Your edits also help it learn your style.

Yes. It replies in the same language the guest is writing in.

They're for the host and co‑hosts only. If you're viewing as a guest, or you don't have access to that reservation, the buttons won't appear.

Do shortcodes work in scheduled messages too?

 there as well. In scheduled messages it inserts the 

, which is filled in for each guest automatically when the message is sent.

Reply to guests faster with the AI reply assistant

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