Reply to guests faster with the AI reply assistant

What it can do?

In a reservation conversation you’ll see one AI button next to Send, and which one appears depends on your message box.

Suggest - shown when the box is empty. It writes a complete reply to the guest’s latest message from scratch.

Improve - shown as soon as you type anything. It polishes what you have written (clearer, warmer, better wording) without changing your meaning.

The two are never on screen together, so if you are looking for Improve, type a few words first.

Every draft is grounded in the real reservation: the guest's name, the dates, the number of guests, the booking status, your listing's details, and the conversation so far. It also writes in your voice, learning from the replies you actually send.

Suggest a reply

Open the reservation in your inbox.

Leave the message box empty and click Suggest with AI.

The reply streams into the box live. When it's done, read it over.

Edit anything you like, then click Send.

Improve your own draft

Type a rough version of your reply (even a few words).

Click Improve.

The assistant rewrites it more clearly while keeping your point.

Adjust if needed and Send.

Steer a single reply

Need this one reply to go a certain way - offer a late checkout, mention the parking, keep it short? Use the round + button beside the AI button on a computer, or Add AI context in the More menu on a phone. Whatever you type there guides this suggestion only - it isn’t saved.

Make it sound like you (standing context)

The assistant gets better the more you use it, and you can also tell it your preferences once so they apply to every reply.

Go to Scheduled Messages → AI reply assistant and write your standing context, for example:

- "Always sign off as 'Team Sunset Villa'."

- "Keep replies to 2–3 sentences. No emojis."

- "Offer early check-in if the night before is free."

These notes are used on every suggestion. The assistant also learns from the edits you make before sending — over time its drafts move closer to how you actually write.

Insert booking details with "/" shortcodes

You don't have to type the guest's name or dates by hand. Type / in the message box (at the start or anywhere mid-sentence) to open the shortcode picker, then pick one — or keep typing to filter (e.g. /check).

Where you are changes what gets inserted:

- In a reservation conversation → the shortcode is replaced with the actual value for that booking. For example, / → Check‑in date might insert 07/26/2026.

- When creating a Scheduled Message → it inserts the token (e.g. {{guest_first_name}}) because a scheduled message is a template; the real value is filled in automatically for each guest when the message sends.

The shortcode is inserted right where your cursor is — the rest of your message stays exactly as you wrote it.

Frequently Asked Questions

Will guests know a reply was AI‑assisted?

No. The guest only sees the message you send. The buttons are visible to you, not them.

Can I edit the suggestion before sending?

Yes — always. Treat it as a first draft. Your edits also help it learn your style.

Does it work in other languages?

Yes. It replies in the same language the guest is writing in.

Why don't I see the buttons?

They're for the host and co‑hosts only. If you're viewing as a guest, or you don't have access to that reservation, the buttons won't appear.

Do shortcodes work in scheduled messages too?

Yes — type / there as well. In scheduled messages it inserts the {{token}}, which is filled in for each guest automatically when the message is sent.