Damage deposits and holds

13 articles

• How do I set up my damage deposit?Set a damage deposit on your listing under Pricing, then choose whether Houfy charges it or you collect it yourself. What each option does and who can use it.
• How do I add a security damage deposit as a fee?Add a deposit as an ordinary fee line under Pricing > Rates & Fees > Additional Fees. Houfy does not track a fee-based deposit as refundable - refunding it is b
• How can I show the security deposit on my listing page?The security deposit shows on your Houfy listing page automatically once an amount is set. There is no show or hide setting. On a Houfy host website it is hidde
• How can I hide the security deposit from my listing?The section is called Damage Deposit (Fuel Deposit on boats) and it loads collapsed. There is no show or hide control - switching Enable damage deposit off remo
• Can you request a security deposit and then separately split the rental rate between two payments?Yes, this is possible with Houfy.
• Alexandra Thayer's PayPal Security Deposit TutorialA host-written workaround using JotForm and PayPal to take security deposit authorization holds. It is not a Houfy feature - the Houfy damage deposit lives unde
• How do Houfy members collect damage deposits?Houfy collects damage deposits for you - set one under Pricing > Rates & Fees > Damage Deposit. Short windows get a hold, longer ones a charge that is auto-refu
• How Do Automated Payment Security Deposit Holds Work?Houfy holds the deposit on the guest's card only when the whole window fits inside 7 days. For anything longer it charges on the check-in date and auto-refunds
• Will my guest be sent a payment request for the security deposit due?Yes, unless you collect the deposit at booking. Houfy emails the request to your guest on the due date itself, and you do not get a copy - check the reservation
• How to refund a guest’s security depositReturn a guest's damage deposit in full or in part, from inside Houfy or from your own Stripe, Square or PayPal account. The steps, the fees you don't get back,
• Collect your damage deposit as a hold — no processing fees unless youBy default, Houfy collects damage deposits automatically on your schedule. When the timing allows, it's placed as a hold — but card networks only honor a hold f
• Waive Damage Deposit or security deposit for Houfy reservationHosts can waive (remove) the security deposit for a reservation, setting the deposit amount to $0. This is useful when the host decides not to collect a damage
• Houfy Host Protection & Damage Deposits ExplainedProtect your Houfy rental with damage deposits or HoufyProtect powered by Truvi. Learn how hosts and guests can stay covered with short-term rental insurance op