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Damage deposits and holds
13 articles
- How do I set up my damage deposit?Set a damage deposit on your listing under Pricing, then choose whether Houfy charges it or you collect it yourself. What each option does and who can use it.
- How do I add a security damage deposit as a fee?Add a security damage deposit to your listing as a fee, from Pricing > Rates & Fees in Manage Listings.
- How can I show the security deposit on my listing page?The security deposit shows on your Houfy listing page automatically once an amount is set. There is no show or hide setting.
- How can I hide the security deposit from my listing?Remove the damage deposit from a listing under Pricing > Rates & Fees, in the Damage Deposit section.
- Can you request a security deposit and then separately split the rental rate between two payments?Yes, this is possible with Houfy.
- Alexandra Thayer's PayPal Security Deposit TutorialA host-written workaround using JotForm and PayPal. Not a Houfy feature - Houfy's own damage deposit is set under Pricing > Rates & Fees.
- How do Houfy members collect damage deposits?Houfy collects damage deposits for you - no workaround needed. Set one under Pricing > Rates & Fees in the Damage Deposit section.
- How Do Automated Payment Security Deposit Holds Work?What automated security deposit holds need: a deposit amount set on the listing and a connected payment provider, with Stripe recommended.
- Will my guest be sent a payment request for the security deposit due?Houfy sends security deposit payment requests automatically only if you have a payment processor connected and charge through Houfy.
- How to refund a guest’s security depositReturn a guest's damage deposit in full or in part, from inside Houfy or from your own Stripe, Square or PayPal account.
- Collect your damage deposit as a hold — no processing fees unless youBy default, Houfy collects damage deposits automatically on your schedule. When the timing allows, it's placed as a hold — but card networks only honor a hold f
- Waive Damage Deposit or security deposit for Houfy reservationHow to waive a refundable damage deposit on a reservation, from the Refundable Damage Deposit section of the reservation details.
- Houfy Host Protection & Damage Deposits ExplainedTwo ways to cover guest damage on Houfy - set your own damage deposit, or use houfyProtect. How each one works.
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