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Reviews

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Can I later import my reply to an Airbnb or Vrbo review left by my guest?

Not if you already imported the review. Once the review is imported, any replies cannot be imported later.

Will my Airbnb or VRBO reviews still show up on Houfy once I remove my listing from these platforms?

Houfy saves all data imported or added to your Houfy listing. Your reviews will stay on Houfy once you remove your listing from Airbnb or VRBO.


Notification about a review on my listing

When a guest posts a review on your property, you will receive an email notification to your registered email address on Houfy.

Notification about a review on my listing



Can I review my guests?

On Houfy, you can not directly post a review about the guest, but you can ask them to review your listing and add your reply to their review.

To write your reply to the review:

  • Go to the listing page
  • Select the review you want to reply to
  • Click "Write a reply"
  • Write your reply and post it.

Can I delete a retaliatory Airbnb or Vrbo that I imported over?

In some cases we remove imported reviews.

Houfy is committed to providing the best possible experience for both guests and hosts. We understand that sometimes reviews need to be removed due to extenuating circumstances. If you imported a review from Airbnb or Vrbo and feel it is retaliatory or unfair, Houfy may be able to delete it on a case by case basis.

Please e-mail us at info@houfy.com to request a removal of a review.


I haven't imported my Airbnb and/or Vrbo reviews yet because I have a reliatory review I don't want imported. Am I able to have one removed?

Message us at info@houfy.com to request the review to be removed. We remove on a case by case.

Does Houfy automatically update my Airbnb and Vrbo connected reviews?

No. Hosts should periodically pull in the latest reviews. It only takes a few seconds. Be sure any review replies are finalized before pulling into Houfy. You will not be able to pull in a reply later.

  1. Manage Listings
  2. Edit
  3. Reviews
Does Houfy automatically update my Airbnb and Vrbo connected reviews?


Can I reply to an imported Airbnb or Vrbo review from my Houfy dashboard?

No. You can only reply to Houfy originated reviews. Replies to Airbnb and Vrbo reviews must be done via their respective platforms.

Can I later import an Airbnb guest's reply to an imported Airbnb review?

Not if you already imported the review. Once the review is imported, the reply cannot be imported later. Finalize review replies on other platforms before pulling reviews into Houfy.

Does Houfy import reviews from other sites besides Vrbo and Airbnb?

No. You can manually add guest reviews received from other websites.

I can’t pull my reviews from Airbnb to my Houfy listing?

We frequently see the one of the following errors occur:

  1. The listing on Airbnb or VRBO is hidden/inactive
  2. The url points to a calendar ics url.
  3. The url is custom. Houfy needs the actual publically viewable url.
  4. The url goes somewhere into the Airbnb or VRBO dashboard.

Please make sure the url actually shows:

https://www.airbnb.com/rooms/ number and or https://www.vrbo.com/ number

  • How to find your Airbnb url: Click here
  • How to find your VRBO url: Click here




How do I export my reviews on Houfy?

You can import reviews from Airbnb and VRBO/Homeaway into Houfy. These reviews get sorted by date.

To export them click on Export at: Menu > Manage Listings > Edit Listing > Reviews

This will export your reviews to a csv file.

How do I export my reviews on Houfy?

How do I connect my reviews from Airbnb or Vrbo?

  1. If you imported your Airbnb or Vrbo listing, your Airbnb or Vrbo reviews are already connected to Houfy. Just periodically pull in the latest connected reivews.
  2. If you use both Airbnb and Vrbo, you can connect reviews from both sites. For example, if you imported your Airbnb listing, those reviews are already connected. You can connect your Vrbo reviews as well. And vice versa.
  3. If you manually added a property, you can easily connect reviews from Vrbo, Airbnb, or both. It does not matter in which order you do this, as Houfy automatically sorts all reviews by date. 

Log in > Menu > Manage Listings > Edit > Reviews > Click on the Import Reviews link

How do I connect my reviews from Airbnb or Vrbo?
  1. Select listing site from drop down menu.
  2. Copy/paste your listing URL.
  3. Wait for the Fetching Preview message to disappear.
  4. Check box to agree.
  5. Click Import.
How do I connect my reviews from Airbnb or Vrbo?

***Don't forget to keep these reviews current by periodically updating them on Houfy.***

How do I update my connected Airbnb and Vrbo reviews?

  1. Manage Listings
  2. Edit
  3. Reviews
  4. Click the Pull in new reviews link
How do I update my connected Airbnb and Vrbo reviews?

TIPS

1) If you are listed on both Airbnb and Vrbo, and only imported reviews from one site, you can import reviews from the other platform.

2) Finalize any review replies on other platforms before pulling reviews into Houfy. Replies cannot be pulled in later.

How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?

Please be advised Homeaway/VRBO & Airbnb reviews can be imported into Houfy.

  1. Go to your listing
  2. Write a review


How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?
How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?


Or: Go to My Listings > Edit > Reviews > Add a review

How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?


You will be redirected to the screen below, select month, select reservation (If no reservation, please see the 3rd screenshot)


How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?


Add reservation - by clicking on "Add booking" (next to import) - Houfy needs reservation information (name/dates) to sort the review properly with other reviews.


How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?


How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?

How to Request a Guest Review

  1. Click top right down arrow to display Drop-down Menu>Manage Listings>Edit>Reviews tab
  2. Click Request a review link.

Enter guest's email address. Click Send request button.

How to Request a Guest Review

Guest will receive this email.

How to Request a Guest Review

Guest can now write and submit a review.

How to Request a Guest Review
How Can Guests Submit a Review?
How to Request a Guest Review
How to Request a Guest Review
How Can Guests Submit a Review?
Hosts have the option of requesting a review from guests or the guest can submit a review directly on the listing. Guest must be a Houfy member in order to leave a review. It takes just a few minutes to create an account.
https://www.houfy.com


How Can Guests Submit a Review?

Hosts have the option of requesting a review from guests or the guest can submit a review directly on the listing. Guest must be a Houfy member in order to leave a review. It takes just a few minutes to create an account.

Guest can scroll to the top of the reviews section of your listing and then click the Write a review link.

How Can Guests Submit a Review?

The Write a Review screen will appear. Click Continue to submit the review.

How Can Guests Submit a Review?


How to Request a Guest Review

How Can Guests Submit a Review?
How Can Guests Submit a Review?
How to Request a Guest Review
Click on upper right Profile Pic
https://www.houfy.com


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