How to add or update your cancellation policies on Houfy
Set No refund, Simple or Custom tiers under Settings > Payment & Policies > Cancellation Policy. Custom tiers only save when you click Save Cancellation Policies.
Last updated August 23, 2026
Go to Manage Listings, pick the listing and click Edit. In the left menu click Settings, then click Payment & Policies.
The page opens with every section closed. Click Cancellation Policy to open it.
Choose how you want to handle cancellations:
No refund - guests are never refunded. This saves as soon as you pick it.
Simple - a full refund if the guest cancels more than X days before check-in. Choose the number of days; it saves as soon as you change it.
Custom - build your own tiers (for example: 60 or more nights out, 100% refund; 30-59 nights out, 50% refund). When your tiers are filled in, click Save Cancellation Policies. Your tiers are NOT saved until you click that button.
Under Written Policy you can add a plain-English description of your policy. It saves when you click outside the box.
The Continue button at the bottom of the page only takes you on to the next step (Rules) - it does not save anything, so save your tiers before you use it.