Scheduled messages for the reservations

Right menu > Messages > Scheduled messages

To create a new scheduled message, please provide the following information:

• Name: A simple identifier for the message.

• Message: The actual text of the message you wish to send to your guests. You can use various shortcodes for writing scheduled messages, including:

• {{guest_first_name}}: The guest's first name

• {{guest_last_name}}: The guest's last name

• {{check_in_date}}: The check-in date of the reservation, written as month/day/year (e.g. 01/28/2026)

• {{check_out_date}}: The checkout date of the reservation, written as month/day/year (e.g. 01/30/2026)

There are numerous other shortcodes available; please refer to the page to view all available options.

• Listings: Select the listings for which you want to schedule messages.

• Scheduling action: Choose from various scheduling actions, including:

• Booking confirmed

• Check-in

• Check-out

• During stay

• Second payment due date

• Early check-in offer - offers the guest an earlier arrival, sent only when the night before their stay is still free

• Extend check-out offer - offers the guest a later departure, sent only when the night after their stay is still free

• When to send: This option is only available for the "Booking confirmed" action.

• Day: Specify the number of days before or after the scheduling action (e.g., 3 days before check-in, 2 days after checkout, on the day of check-out, etc.).

• Time: Set the time for the message.

• Timezone: Choose the timezone for the message.

• Attachments: If necessary, you can attach files or images to the message.

Please note: scheduled messages are sent only for bookings that are confirmed or marked as confirmed, and only for bookings made directly on Houfy. Reservations that arrive through an iCal import from Airbnb, VRBO or another site cannot trigger a scheduled message - Houfy receives only the dates from those calendars, not the guest's email address, so there is nobody to send to. If you want automated messaging for those guests, it has to be set up on the site they booked through.