Why was my listing flagged?

A listing can be switched off in a few different ways. Most often it is an automated check after a booking request went unanswered for 24 hours — if a guest sends you a booking request and you do not respond within 24 hours, all of the listings on your account are deactivated.

A listing can also be switched off by our review team while they look at something on the account. In that case the Listing Optimizer shows Location / flag issue with the detail Listing is flagged, contact support — writing to us is the way forward, and there is nothing on your listing for you to correct.

You will not be flagged:

• if your account is less than 60 days old

• if you have had a successful booking with us before

• on listings imported from OwnerRez

To get your listings back: open Manage Listings at houfy.com/listings and click Request to activate on the flagged listing. If you cannot see that button, email us at info@houfy.com.

An out-of-date calendar or old pricing does not deactivate your listing. It can put a caution message on your listing page instead, and that is a separate thing - see How to Remove the Outdated Availability or Pricing Warning.