What can you do when you try to contact a host about a Houfy property and they don’t answer?

If you have not yet received a response, there are a few steps you may take:

1. Open your Houfy inbox and find the conversation. Every inquiry you send creates a thread there, and the host’s reply arrives in it whether or not email reaches you. If the thread is there, your inquiry was sent.

2. Check that you received an inquiry confirmation email from Houfy, and look in your junk or spam folder if you did not see it.

3. Adjust your email filter settings to allow incoming messages from @houfy.com so you receive the email copies in future.

4. Check the host’s typical response time, shown on the listing page next to Contact host.

5. If there is no thread in your Houfy inbox at all, the inquiry did not go through - contact us at https://www.houfy.com/contactus with the listing link and we will look into it.

6. Hosts are not obliged to reply. If you still hear nothing it is worth messaging another host - you can search for other properties on Houfy at any time.