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The issuing bank determines the outcome of credit card disputes (chargebacks). 

An issuing bank is the financial institution that issues a credit card to the cardholder (your guest's bank).  

What is a credit card network (association)? 

The most popular networks are: Visa, Mastercard, American Express, and Discover. American Express and Discover are both issuing banks (issue their own credit cards) as well. 

Stripe, Square, and PayPal are just a few examples of payment facilitators. 

The vendor who sells services/goods (you). If you use a payment facilitator, it may technically be a shared merchant instead of a "traditional" merchant account with your bank. For simplicity, consider yourself the merchant even if your payment facilitator is the "merchant of record." 

Whether you are a restaurant owner or sell jewelry at art festivals, when you accept credit cards, the cardholder can file a credit card dispute (chargeback) with their bank.

Have you ever noticed hosts say an Airbnb rep. told them they cannot charge a guests credit card without their permission? What about owners who said their Vrbo guest agreed to their cancellation policy but still won in a chargeback dispute? 

The credit card networks (VISA, Mastercard, Discover, American Express) set certain policies that merchants must abide by when accepting their cards. And these policies can vary between industries. One of these policies is how a cancellation policy should be presented to the credit card holder. 

Some owners have lost chargeback disputes because they did not follow the credit card network policies. But who reads through all that fine print? 

The card network may have required the merchant to obtain the card holder's signature within so many inches of the cancellation policy. This information could have been buried on page 50. And the host was told a signature at the very bottom of the rental agreement was not sufficient to meet the card network's requirements. 

 so the guest does not claim the transaction was not authorized. Include a signature line within less than an inch of your cancellation policy. Bold some of the text so the font is conspicuous as well. It's much more difficult for a guest to dispute they overlooked a policy like this: 

The above will wipe out 95% of issues. Guests will still often ask what their cancellation options are, even after agreeing to your policies. And you are always free to override your policy and make an exception. 

Both Stripe and Square have their own best practices for fraud and chargebacks.

Why guests should sign and acknowledge your cancellation policy

"I am about to sign up with Stripe or Square and I am wondering who decides if a guest can get a refund. What if a guest files a chargeback because they want to leave early and the host stands firm on their cancellation policy? Does Stripe or Square decide if the guest will get their money back even if the guest agreed to my cancellation policy?"

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Convenient location: 7 miles from Chimney Rock State Park, 16 miles from Tryon Intl. Equestrian Center. 1.5 miles from Lake Lure Ingles grocery.

 Book Direct and Save! A Touch of Luxury-Lake Lure

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Lake Lure cabin retreat. Perfect for a budget honeymoon or last minute anniversary getaway! 

 Book Direct and Save! A Touch of Whimsy-Lake Lure

book-direct-and-save-a-touch-of-whimsy-lake-lure/

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I have lived in the Lake Lure/Mill Spring area for more than 20 years, and now call the mountains my home. A Touch of Luxury Cabin and A Touch of Whimsy are both the perfect home base for travelers wanting to explore all our area has to offer:

  -  Hidden  miles (4 minute drive) to the only major grocery store in the Lake Lure area  

  - 5 miles (11 minute drive) to the Lake Lure Beach/kid water park

  -  Hidden  miles (14 minute drive) to Chimney Rock State Park

  - 16 miles (20 minute drive) to Tryon International Equestrian Center in Mill Spring

  - 55 minute to 1 hour to Biltmore Estate in Asheville

  - Close to ziplining, hiking, water activities, wineries, and much more

  - Easy access for day trips to Saluda, Tryon, Columbus, Flat Rock, Hendersonville, 

      Black Mountain, Asheville, Blowing Rock, and much more. 

  



Why guests should sign and acknowledge your cancellation policy

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