Payment and Policies
At Houfy you can set your own payment policies. (Your property-Your rules)
Edit listing > Payment Information
Below an example of 50% due at reservation date with the balance due 60 days prior to arrival.
Log in > Manage Listings > Edit > Settings > Payment Information
From the drop down menu select the currency or (at top of drop down) select that guests can choose any currency they want.
A traveler is ready to book your property on Airbnb. But first–recalling advice to always perform a "google search," enters your property's name into google.
Voila! Booking on Houfy will save $500 in service fees. The traveler excitedly agrees to the house rules, cancellation policy, rental agreement, writes a message to describe the group, and clicks SUBMIT. That's was easy!
But wait...not so fast. The traveler has second thoughts...
"I don't think I made a reservation. Did I miss the payment screen? When will the owner reply? It's after midnight now.
Ahhh...I see Zelle, Venmo, and check are accepted. Why can't I pay with credit card like on Airbnb? I heard scammers like Venmo. I don't even have a Venmo or Zelle account.
It was a pain to get everyone to agree on this property! What if someone else books it on Airbnb? Everyone will blame me. Sigh..
That's strange...the last review is from 2019. What if the listing is copied and not legit? My credit card protects me from fraud. Hmm...ten of us splitting $500 in service fees won't be too painful. Better safe than sorry. I better book on Airbnb before I go to bed."
If you want new travelers (not just repeats) to book on Houfy AND be able to book online; consider making your listing online bookable: connect a Square or Stripe account to your listing.
If the traveler books on Airbnb, you'll pay 3% anyway. With Square/Stripe, you'll get paid immediately after the guest books. No middleman involved.
And, if you're a great host (I am sure you are), the traveler will remember a "great stay with Airbnb." It's a win for Airbnb as it helps make their brand stronger.
But let's say you're not heavily reliant on sites like Airbnb. Maybe 80% of your bookings are repeat clients who send checks. And Houfy only needs to supplement 20% of your income.
Allow a small reservation deposit by credit card. Require the balance by check. The traveler won't worry about losing dates, and your calendar won't be blocked while waiting for payment to be made.
Checks need time to clear so this works best for properties that book at least 45 days in advance. How do you set this up on Houfy?
- Go to Manage Listings > Settings > Payment Information.
- Describe your policy in the Payment Policy section and note when the check payment is due. If you allow the balance to be paid by credit card (if the guest pays the fees), note that as well.
- Select your reservation deposit amount. This can be a fixed $ amount, or a percentage of the total booking, such as 15%.
- Set the final payment due date.
- Update your rental agreement to reflect any changes. Consider reiterating the check payment in the cancellation policy and house rules as well.
The more places noted, the less chance policies will be overlooked. If the person just left Airbnb, your Houfy listing might only be skimmed. Note: Always check your state's laws before charging consumers credit card fees. Some states make it illegal.
Airbnb has scared travelers to fear not using a middleman. It's ingrained in Americans to never wire money to strangers. If you dislike Airbnb's controls, make it easy to be booked on Houfy. Keep your reviews up to date. Most U.S. Houfy members can connect their listing to Stripe or Square.
I often hear hosts say "it costs me 3% either way. It's the traveler saving money, not me." Think long term. Because you'll likely be paying Airbnb 15% in the future. And this is on top of their imposed policy controls and final decisions.
You want today's travelers telling friends and family they had a "great stay with Houfy," not with Airbnb. Make sure to use a unique property name so travelers can google search your property.
Go to Manage Listings > Edit > Settings > Payment & Polcies. Check off the cards you accept.
Note: You will not see anything that says "Stripe" or "Square" because it wouldn't make sense for your listing to show the payment processor you use. Travelers just want to see the credit cards you accept. Saying you "accept Stripe and Square" may just confuse travelers since they aren't credit cards.
In this section you can select which credit or debit cards you as a host accept.
Square and Stripe are payment processors. Hosts can create accounts with Square or Stripe to process credit card payments online.
Houfy is connected with both companies for hosts to easily accept/decline payments from guests.
Guests use credit cards to make payments: For example:
Hosts use payment processors to collect/refund payments:
Here are some ways houfy members collect a damage deposit:
- They collect it via Venmo, Zelle, etc. and return it via the same method.
- Do an authorization hold via Stripe using a channel manager such as OwnerRez or using a software like freetobook
- They just eat the cost when collecting a damage deposit with Stripe.
- Collect and refund via Square even though it's against their terms and conditions.
- Charge a non-refundable damage deposit policy through a 3rd party company. They require this on each reservation.
- Don't charge a damage deposit at all and just request guests report damage.
- Do an authorization hold through PayPal with jotform.
Your pet policy is shown near the top of your listing.
No. Owners and property managers with listings in the U.S. should follow their federal and state laws. Service animals are not considered pets. Laws vary around the world and each host should follow their own local country/city laws.
It is highly recommended owners and property managers consult with an attorney for interpretation of their own laws. If you are an owner/property manager in the U.S. consult with an attorney for guidance of how the Federal Housing Act and/or the American Disabilities Act may impact your business.
You can add any fees you want to your Houfy listing:
Adding a percentage fee applies to the nightly rate only.
Percentage fees do not apply to turnover preparation fees, pet fees, additional guest fees, etc. So please set those rates accordingly.
The reason people are drawn to booking directly on Houfy is to bypass all the fees on the platform, consider including the fee in your nightly fee.