FAQ and troubleshooting for post and collection

Updated March 8th, 2021

Q: How long should my post be?

There is no exact length and will vary depending on the topic. Keep in mind even very engaged readers will reach the fidgety "abandon article point" around the 7 minute mark.

TIP: See if it makes sense to break up a long post into several smaller posts. Then hyperlink them all to each other.

Q: Is there a way to save another member's collection to my listing?

No. Only posts of other members can be saved to your collections.

Q: Help! I created a collection and I don't see it on my listing. What am I missing?

Three things have to be true before a collection appears.

1. Set it to Public. Open the collection, go to Overview, and check Privacy is set to Public rather than Private.

2. Give it a cover image, or make sure it holds at least one post that is published and set to Public. A collection whose posts are all drafts or all private, and which has no cover image, stays hidden - this is the most common reason a collection does not show up.

3. Attach it to your listings. This is done from the collection, not from the listing: open the collection, go to Overview, and use Add to listing(s) to pick the properties it should appear on.

Q: Help! I saved my post to my collection, but when I click on the collection, the post isn't there. 

1. You might have saved your post in draft mode and never published it. Your post is in the collection, and will appear once published. Go to your posts and see if it's under your Drafts folder. If it is, click the posts's edit button (3 dots on top right) to bring up the Publish tab. Click Publish button. Once you click Publish now, it will appear in your collection (since you already saved it).    

2. Check to see if your post has a title. Posts without titles will not appear in collections.

3. Check to see if the post is set to private. Private posts need to be sent directly to the recipient. Only public posts can be viewed in collections.

Q: Help! I just wrote a new post and am trying to add it to my existing restaurant collection. I can't figure out why there is no way to add it.

You can add it from either side. To add your own posts, open the collection, go to the Posts tab and click Add existing posts - tick the ones you want and confirm. To add another member's post, open their post and use its save icon.