Question 1

Why do I see a verification fee, and do I have to pay it?

Accepted Answer

Houfy requires a one-time verification fee for new hosts to ensure trust, authenticity, and platform integrity. However, because you're joining Houfy through one of our integrated software partners (such as a PMS or channel manager), you are automatically verified through your existing partner relationship. As a result, this step is waived for you—you do not need to pay the verification fee. You're good to go!.

Question 2

How do payments work on Houfy?

Accepted Answer

When you list your property on Houfy, you receive payments directly from your guests via Stripe or Square, both of which are trusted and secure payment platforms. With no middleman involved, your payments are instant—no waiting for a third party to release funds. This means more control over your finances and faster access to your earnings.

Question 3

What is the API usage charge?

Accepted Answer

The API usage charge is a booking-specific fee that only applies to listings connected through a Property Management System (PMS) or channel manager. It is charged to the guest at the time of booking and is capped at 5% of the total booking value. This charge is not a commission—it exists solely to help us cover the ongoing costs of supporting and maintaining the API connection with your software partner. Unlike traditional platforms that take 15–20% in service and commission fees, Houfy’s model keeps your earnings intact while offering guests a more affordable booking experience.

Question 4

How does Houfy help me get more bookings?

Accepted Answer

With Houfy, your property gets strong exposure through our growing community of travelers and hosts. Unlike traditional listing sites that limit communication, Houfy empowers you to connect directly with guests, increasing your chances of repeat bookings. That being said, the most successful hosts also promote their listings through personal marketing efforts. As Houfy expands, so do your opportunities for more bookings.

Question 5

Can I create a custom rental agreement?

Accepted Answer

Yes! Houfy allows you to create a custom rental agreement to ensure that you and your guests are on the same page regarding the property's rules and expectations. Whether it's a security deposit policy, house rules, or check-in/check-out times, you can tailor the agreement to meet your needs. Having a custom rental agreement also helps protect your property, ensuring that you are legally covered in case of any damages or disputes.

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