Before your arrival
Upon booking, please access the Guest Arrival Form. This form allows us and the staff to prepare for your arrival, so we must receive it at least three days before your arrival, so our staff can make preparations. If you are late in sending this form, please understand that we will do our best to accommodate all of your requests, but some items may be missing.
What to pack
Passports!
Puerto Vallarta's weather is very nice year-round. Of course, the summers tend to be warm (the ocean breeze makes Villa Karaway a pleasant environment). Winters can be cool, so we recommend a light sweater or windbreaker.
No need to pack beach towels, shampoo, conditioner, or bath gel; we provide those items. Besides standard travel items, we suggest you pack sunscreen, bug repellent, sunhats, and/or umbrellas (during the rainy season, mid-June to mid-October, even though we have some on-site). We have a wide variety of beach items, including life jackets, beach toys, paddleboards, kayaks, beach chairs, and beach umbrellas.
The PV airport is very close to town on the north end. Villa Karaway is about 25 to 35 minutes by car from the airport. Once you leave the south part of town, we are about 4 miles south of town. (See also the map.)
Most likely, you will arrive at Terminal B. It will be a somewhat long walk to enter the immigration area. Mexico is now eliminating paper immigration forms. However, the line to go through this check stop can be long, especially on weekends.
Once through immigration, you collect your luggage and proceed to customs. Here, you might need to complete a customs form – one per family. Mexico is working on implementing a paperless system. Upon approaching the customs checkpoint, you will push a button – green light, clear to go; red light, the customs agent will inspect your luggage.
After clearing customs, you will go through many travel-focused booths and people offering you rides. We recommend ignoring these people. Most are timeshare sales agents. You then come to the main terminal.
Transport
Upon exiting customs at the main terminal and maneuvering past the crowd vying for your attention, you will pass through glass doors, where a few taxi stands await. If you haven’t arranged a ride in advance, we recommend using one of these stands, especially for first-time visitors. They offer fixed prices. Let them know that you wish to go to Los Palmares at Playa Punta Negra. As of now, the fare should be around $20 to $30 per person, one way.
We suggest pre-arranging transportation. If you do this, you will find a person outside the terminal with your group’s name on a handheld sign. To pre-arrange a ride, please contact our concierge, Enrique (Kike) Perez at
enriquepv@karaway.com or +01-52-322-135-0619 (US dialing, so added the +01).
Car Rental: This option is not advisable unless you know the area and Puerto Vallarta driving quirks. Also, be advised that Mexican car insurance is mandatory and very expensive.
Villa Karaway’s location
Villa Karaway is part of the Los Palmares Condominiums complex, located at Playa Punta Negra, 6.5 kilometers (about 4 miles) south of town via Highway 200. The travel time from the airport is approximately 25 to 35 minutes. Los Palmares is the last building in the Playa Punta Negra section. Some cab drivers may not know where Los Palmares is, so be sure to mention “Playa Punta Negra."
Upon your arrival at Villa Karaway
After enjoying the initial ocean view from the Los Palmares’ 5th-floor lobby, check in at the front desk. You will be asked to sign a guest book and acknowledge the rules and policies.
Proceed to the elevator and go down to the 1st floor.
On the first floor, turn right and walk down the hall to the very end, where you will find the blue gated door. The keypad for access to the Villa is located there. Upon your arrival, you will be given the current keypad code. Our staff will be ready to greet you (unless you arrive very late, in which case our manager will make special arrangements to meet you there).
Upon your arrival, or shortly after that, Enrique (KiKe) will meet you and go over details about the Villa for your stay, and give you a tour of the Villa.