Guests
Why book through Houfy?
What are the requirements to book on Houfy?
We ask everyone who uses Houfy some information before they can book on Houfy.
Help! My host sent me a special offer link and it just takes me to a login page.
If you are already a Houfy member, just log into your account and proceed with the booking.
How to use the favorites list on Houfy
One of the best parts of planning a vacation, is choosing where to stay! The favorites list feature helps you organize lists for all of your upcoming trips. You can also share these lists with your friends and family.
How to avoid the Vacation Rental Scam. Advice from the pros.
Save yourself the embarrassing predicament of being scammed. Read these tips below from some of the country's leading consumer advocates to help you avoid being taken advantage of by crooks.
Can I message a host without making a reservation?
Yes. You can message a host on Houfy to ask them questions about their availability, their listing(s), and your specific needs.
What can you do when you try to contact a host about a Houfy property and they don’t answer?
If you have not yet received a response, there are a few steps you may take: Verify that you received an inquiry confirmation email from Houfy. This will confirm that your inquiry was delivered to the host.
Rental agreement for the guests
How the guest can view, sign, attach id proofs and send the rental agreement
Edit or delete the review posted on Houfy
The owner of the review(guests) who posted a review about the property on Houfy are able to edit or delete the reviews. Edit review:
Checkin Hero: Your Safety Net for a Worry-Free Stay
Smart lock not working? Power outage? Burst pipe? Checkin Hero gives you peace of mind with protection against check-in issues, reimbursing you for alternate accommodations if your booking is inaccessible or uninhabitable.
Introducing Refundable Reservations for Guests
Guests can now opt in for refundable reservations on Houfy. This service is provided by Protect Group, a leader in refundable reservations
Do I need to sign up with Houfy to send a booking request to a host?
Yes, you will need to create a Houfy account to message hosts.
Help! My guest clicked on my special offer link and was taken to a login page.
Houfy is similar to other platforms that require travelers to create an account before making a reservation.
Houfy Connect: Your Gateway to More Choices and Great Deals
At Houfy, we are dedicated to providing you with unique accommodations without the burden of unnecessary fees.
Why do I see prices on Houfy in another currency?
Listings currencies on Houfy show per IP location.
Accept or decline reservation change request(for guests)
This post explains how a guest can accept or decline reservation changes: Go to the message page Click on the message link with "Request to change this reservation. See details"
How can I cancel a reservation as a guest?
We understand when you as a guest may need to cancel. Please contact the host directly for them to cancel your reservation.
How long does it take to get refunded by Square or Stripe?
My booking has been cancelled by the host but I have not been refunded. Please advise when my deposit will be refunded?
