Help! My guest clicked on my special offer link and was taken to a login page.

Houfy, like most booking platforms, asks travelers to have an account before they can pay for a stay - so a guest who is signed out will see a sign-in box when they open your special offer. Nothing is lost when that happens.

• If your guest is already a Houfy member, they sign in and the offer is still in front of them - the sign-in opens over the offer page, so they carry straight on to payment.

• If they are not a Houfy member yet, they create an account with their e-mail address, Facebook or Google, and they are returned to the same offer to continue.

Two things worth checking before you chase it:

• Send the full link Houfy generated for that guest, including everything after the question mark. If it was retyped, shortened, or only partly pasted into a message, the offer will not open.

• If your guest was sent a link to respond to a date change or a cancellation request, and they end up on the Houfy home page after signing in, that is a known problem on our side and not something they did. Ask them to sign in first at houfy.com/signin and then open the link from your message again - it will work the second time.