Houfy Privacy Policy

When it comes to your personal information we believe in transparency, not surprises. So before we get into the details, we want to share with you a few of our core privacy principles.

This Privacy Policy applies to the use of the Houfy Services, including by both consumers and Professionals. "Professional(s)" means individuals, companies and other organizations or persons acting as real estate professionals or otherwise engaged in a business related to Houfy's Services, including, without limitation, agents, brokers, real estate professionals, home service professionals and other service professionals. Except as otherwise indicated, Professionals, consumers and other persons using the Houfy Services are individually and collectively referred to as "you."

This Privacy Policy applies to personal information collected by Houfy Corporation, through the Houfy websites, and mobile apps, mobile-optimized websites and other applications and/or electronic media (such as emails Houfy sends) (collectively, the "Services"). This includes, but is not limited to: https://www.houfy.com & https://www.maps.houfy.com

This Privacy Policy holds us accountable for protecting your rights and your privacy.

2.1 Definitions: If you see an undefined term in this Privacy Policy (such as "Listing" or "Houfy Services"), it has the same definition as in our Terms of Service ("Terms").

When this policy mentions "Houfy," "we," "us," or "our," it refers to the Houfy Corporation that is responsible for your information under this Privacy Policy.

When you use the Houfy Services, we collect the following information, and use it only as described below:

3.1 Account Information.
We ask for and collect the following personal information about you when you use the Houfy Services. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

Account Information. When you sign up for an Houfy Account, we require certain information such as your first name, last name and email address. Profile and Listing Information. To use certain features of the Houfy Services (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, phone number, and a profile picture. Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information. Payment Information. To use certain features of the Houfy Services (such as booking or creating a Listing), we may require you to provide certain financial information (like credit card information) in order to facilitate the processing of payments (via Stripe or Square Payments). Communications with Houfy and other Members. Information pertaining to your communications with Houfy or other Members is collected, including the content you choose to share.

3.2 Third Party Account Information.
If you use Third Party Services, such as social media or photo-sharing services, you may provide us with your Third Party Services account information, such as your username (note that we don't store any passwords you use to access Third Party Services). We transmit, and may store, such account information, only as needed to provide the Houfy Services, and only in accordance with the terms and policies of the Third Party Services.

We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

Third Party Services. If you link, connect, or login to your Houfy Account with a third party service (e.g. Google, Facebook), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. Background Information. For Members in the United States, to the extent permitted by applicable laws, Houfy may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, Houfy may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports. Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products and programs with property managers may submit personal information to facilitate account management and invitations to use enterprise products. Referrals. If you are invited to Houfy, the person who invited you may submit personal information about you such as your email address or other contact information. Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Houfy Services through partnerships, or about your experiences and interactions from our partner ad networks.

3.3 Payment Information.
When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe or Square. Stripe and Square use and process payment information in accordance with their Privacy Policies. We don't store payment information, other than zip code and/or country, which is required for billing and to comply with tax and other government regulations.

3.4 Communications With Us.
When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you. We may review, scan, or analyze your communications on the Houfy Platform for reasons including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. We primarily use automated methods for these purposes but may occasionally need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

Sometimes we'll send you emails about your account, service changes or new policies. You can't opt out of this type of "transactional" email (unless you delete your account). But, you can opt out of non-administrative emails such as digests, newsletters, and activity notifications through your account's Settings page.

When you interact with an email sent from Houfy (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction. We won't email you to ask for your password or other account information. If you receive such an email, please send it to us so we can investigate.

3.5 Public Comments On The Services.
We maintain any comments, contributions to discussions, or messages submitted to members of the Houfy Services, in order to provide the Houfy Services. This includes the ability to review, scan, or analyze these communications for the purposes of fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. Automated methods are primarily used for these purposes, with occasional manual reviews as necessary.

3.6 Files You Provide Us.
When you use the Houfy Services, we store, process, and transmit your Member Content (such as your photos) and information related to your Member Content (such as location tags in photos). We process and store such files and information in order to provide the Houfy Services, as described in our Terms of Service. We may review, scan, or analyze the content you upload, including photos and other files, for purposes such as fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. This analysis may be conducted using automated methods, with manual reviews performed as necessary.

You may choose to provide us with additional personal information in order to obtain a better user experience when using the Houfy Services. This additional information will be processed based on our legitimate interest or when applicable, your consent.

Additional Profile Information. You may choose to provide additional information as part of your Houfy profile, such as preferred language, city, and a personal description. Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others. Address Book Contact Information. You may choose to import your address book contacts or enter your contacts' information manually to access certain features of the Houfy Services, like inviting them to use Houfy. Other Information. You may otherwise choose to provide us information when you fill in a form, update or add information to your Houfy Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team or use other features of the Houfy Services.

3.7 Usage Information.
This includes information about your activity on and interaction with the Houfy Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyze how the Houfy Services are being accessed and used, and to track performance of the Houfy Services.

When you use the Houfy Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Houfy Services. We may also review, scan, or analyze your interactions and communications on the Houfy Platform for purposes including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. Automated methods are primarily used for these purposes, with occasional manual reviews as necessary.

Geo-location Information. Your devices (depending on your settings) may transmit location information to the Houfy Services. We use this information to customize, improve and protect the Houfy Services. For example, we may use your location information to determine local language preferences, or to geotag a post. Usage Information. We collect information about your interactions with the Houfy Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Houfy Services. Log Data and Device Information. We automatically collect log data and device information when you access and use the Houfy Services, even if you have not created an Houfy Account or logged in. That information includes, among other things: details about how you've used the Houfy Services (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you've viewed or engaged with before or after using the Houfy Services. Cookies and Similar Technologies. We use these technologies to do things such as remember your preferences, keep you safe and improve and promote the Houfy Services. You can read more about how we use these technologies in our Cookie Policy, which is incorporated by reference into this Privacy Policy. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Houfy Services or engage others to track your behavior on our behalf. Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting info@houfy.com with a description of your request and validation information. Users can access a mechanism for exercising such choice by going to http://www.youronlinechoices.eu/. For more information on our use of these technologies, see our Cookie Policy. Do Not Track Signals. While you may disable the usage of cookies through your browser settings, the Houfy Services currently does not respond to a "Do Not Track" signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.