Account Settings

Note: you must be at least 16 years old to create a Houfy account.

1. Go to Houfy.com and select sign up for Houfy.
2. Enter you name, e-mail and password.
3. Click sign up.
4. To finish creating your account, you need to confirm your e-mail and phone number.

If you're having a problem signing up for a Houfy account:

To let us know about the problem you're experiencing while creating a Houfy account, you can e-mail us at info@houfy.com.

If you're having a problem logging in:

• If you're having trouble with your password, learn how to reset your password.

1. Click your profile picture in the top right of Houfy
2. Scroll down and sign out

If you have more questions, please join our facebook member group

1. Go to houfy.com. Click Email: You can log in with any email that's listed on your Houfy account.
2. Click Password and enter your password.
3. Click Log In.

If you're having a problem logging in:

• If you're having trouble with your password, learn how to reset your password.
• If you still can't log in, e-mail us at: info@houfy.com

To hide google ads:

• Go to edit profile > Settings & Privacy
• Scroll down to "Hide Google ads" and select hide. (This option is only available for Lite or Premium Plan Hosts)

By default, all profiles hide email address and phone number on listings and websites.

To un-hide email address and phone number, follow the below steps:

• Go to Edit profile
• Click on Settings & privacy from the left menu
• Scroll down to the Privacy section
• Change to Show or Hide

Changing your profile name on Houfy is currently not possible.

Please contact us at info@houfy.com to request a change of your profile name. We might require additional documents from you to verify the name change.

In some cases a name change request can take up to 24-48 hours.

1. Log into Houfy
2. Click your profile picture in the top right of Houfy
3. Select Privacy & Settings
4. Choose edit profile on the left menu
5. Verify the added phone number by message or call (Once verified - remove the older number)

Business numbers with an extension: Please use this format: XXX-XXX-XXXX,e (e=the extension)

Note: You can add as many secondary emails as you wish to the listing. But only one contact email will be used at any time.

To add another contact e-mail to your listing: 2 steps:

1. Go to Menu,
2. Select Settings & Privacy
3. Edit profile
4. Change e-mail address & Add secondary e-mail & verify.

Expect an email from Houfy asking you to verify your new contact email address. If you do not see it, check your spam folder. If you still do not see it, be sure you are checking the inbox of your secondary email instead of your profile email address. Click the Verify Email button.

Go to your listing and edit the e-mail address:

1. Go to menu
2. Manage Listings
3. Edit > Settings
4. Select secondary e-mail at dropdown

1. Log in. Click on your profile picture in the upper right corner.
2. Click Privacy & Settings
3. Select edit profile
4. Enter your new email address

Tap the cursor key anywhere outside of the email address box to get the Change Email Address Popup window to appear.

Enter your Houfy password into the Change Email Address Popup window. 

Click Yes.

You will be automatically logged out of Houfy, and prompted to sign in using the new email address.

A change of login email notification will be sent to your previous login email address.

Once logged back in, your profile will now show a red X next to email address.  Click View your Profile.

Please verify your e-mail.

You will now be taken to the Verification section of your account.  Click the blue Verify button.

Expect this email from Houfy asking you to verify your new login email address.  If you do not see it, check your spam folder.  If you still do not see it, be sure you are checking the inbox of your new login email instead of the previous email address.  Click the blue Verify Email button.

After clicking the Verify Email button you will see this picture.  Click the Take me to Home button at the bottom of the Thank You message to return to Houfy.

You will now see a green check mark next to your email address.

1. Click on Menu > View your profile.
2. Click on Edit Profile then click on Profile Photo.
3. Then click on Add Profile Photo or Drop Photo.
4. Drag the photo to the first position if you have more than one photo.

1. Click on Menu > View your profile.
2. Click on Show All for your listings.
3. Click on Edit Cover Photo > Upload Photos.
4. Then click on Add Photo or Drop Photo.

Change Your Password

To change your password on Houfy if you're already logged in:

1. Click on your avatar in the top right of Houfy.
2. Select Privacy & Settings, then click Verifications.
3. Click Change next to Change password.
4. Enter your current password and new password.
5. Click Update.

Reset Your Password

To reset your password if you're not logged in to Facebook:

1. Go to the Log in page and click on forgot password.
2. Type the email associated with your account, then click Continue.
3. Follow the on-screen instructions.

If you're still having trouble, we can help you recover your account by e-mailing us at: info@houfy.com

• Your password should be easy for you to remember but difficult for others to guess.
• Your Houfy password should be different than the passwords you use to log into other accounts, like your email or bank account.
• Longer passwords are usually more secure.
• Your password should not be your email, phone number or birthday.

Safari: suggest new strong password and save (To view: Safari Menu > Preferences > Unlock > Select Houfy.com)

Forgot password: Click here

If you have more questions, please join our facebook member group

1. Click on this link: Forgot password
2. Enter your email address and click continue. If your email address is registered you will receive an email to reset the password, else you will see an error that the email address is not registered with Houfy. (You might be entering an other e-mail address than the connected Facebook or Google registered e-mail)
3. Click on the Reset password link in the email
4. Reset your password.

If you have more questions, please join our facebook member group

1. Log into Houfy
2. Click your profile picture in the top right of Houfy
3. Select Settings & Privacy
4. Select Security & Login menu on the left menu
5. Click remove my account.

Be careful: This is permanent!

If you do not receive an email from Houfy, please check your spam/junk folders on the web-based service of your email provider. Spam, junk, and routing rules can mislabel your messages.

To avoid this: Remove Houfy messages from your spam list. Add automated@houfy.com, reservations@houfy.com, and info@houfy.com to your personal email address book.

1. Click top right Menu
2. Select Refer & Invite
3. Refer Hosts
4. Copy URL link and send directly or click Share button.

What Can Someone Do With Points?  

Nothing at the moment.  Houfy is currently running tests to see what works and what doesn't.  There may be future opportunities to use points for things such as having your property featured for a short period of time, etc. 

New Host Getting Started Checklist

Getting Started on Houfy Checklist

Listing your property for FREE on Houfy! - a marketplace where members can book and connect directly, without paying service fees. Houfy is a 100% word of mouth book direct movement, giving owners back control. Here are a few reasons why you should join Houfy: Connect a Stripe or Square account on Houfy and receive payment right after booking.

https://www.houfy.com

Invite Friends, Family, and Guests to Houfy

How Do I Invite Family, Friends and Guests to Houfy?

Log into your dashboard. Click on Profile Pic in upper right corner. Then click Invite Friends. There are several ways to share your invite link: Copy your referral link and paste in an email/post, etc. Enter the recipient's email address. Click Share. Then click Refer. Click Share to invite through facebook.

https://www.houfy.com

1. Log into Houfy
2. Click your profile picture in the top right of Houfy
3. Select Refer & Invite
4. Click on Invite Friends
5. Copy link and send directly or use the Share button

What can someone do with points?

Nothing at the moment.  Houfy is currently running tests to see what works and what doesn't.  There may be future opportunities to use points for things such as having your property featured for a short period of time, etc.

Here you can find instructions on how to refer a new host to Houfy

Follow these steps to manage the listings associated with your Houfy subscription:

1. Click on the Right Menu at the top-right corner of your screen.
2. Scroll down and select HoufyPay.
3. Click on Change My Plan.
4. Adjust the number of listings by selecting the appropriate number

Important:

• If you have a new listing, it won't automatically be added to your subscription plan. You need to manually adjust your plan to include new listings.
• Once a listing is included, you cannot selectively add or remove it from your subscription. To remove a listing from your subscription, you must first disable the listing.

• Please click on the Right menu and select HoufyPay
• Click on change my plan
• Change from Lite to Premium or vice versa
• Change the number of listings if necessary
• Confirm to change your plan

• Please visit your billing page
• Click on Cancel subscription
• Click Cancel again to confirm the cancellation of the subscription

Your subscription will be cancelled on the next billing cycle. You will not be charged on the next billing date