How long does it take to get refunded by Square or Stripe?
My booking has been cancelled by the host but I have not been refunded. Please advise when my deposit will be refunded?
Last updated August 28, 2026
For Square connected accounts on Houfy the process takes: 2-7 business days
The Square full refund time frame typically takes 2-7 business days. Once the refund is processed by the host and sent to the guest's card issuing bank, it can take another 2-7 business days (depending on the bank's processing speeds) for the refund to post to the guest's account.
For Stripe connected accounts on Houfy the process takes: approximately 5-10 business days
After the host initiates a refund, Stripe submits refund requests the guest's bank or card issuer. The guest sees the refund as a credit approximately 5-10 business days later, depending upon the bank.
For PayPal connected accounts on Houfy
PayPal returns the refund to the original payment method. How long it takes depends on whether the original payment came from a PayPal balance, a bank account or a card, so check the refund status in your PayPal account for the expected date.
Houfy is not part of the transaction and does not hold any funds from guests or hosts.