Need to submit a claim? Access the incident submission form here. You will need to enter code "HOU001" at the resolution reference.
What exactly is checked in your guest screening process?
Our screening checks cover the following key aspects:
- Name: We check the name against our database for any red flags.
- Mobile Number: We ensure that the provided mobile number is not a burner phone and is deliverable.
- Email: We verify the email by checking its deliverability, creation date, and linking it to online profiles to establish a digital footprint.
- Previous Damages: We assess any history of damages reported. This information is sourced from Truvi's records, ensuring a thorough examination of a member's track record.
Once the booking request is made. The relevant screening information will be sent to Truvi. Who will verify the identity and booking history of the guest. This processing period can take anywhere from a couple seconds to a few minutes.
From there Truvi will provide Houfy a status to the booking. Either approved, flagged, or rejected.
Approved means you will have full 20k protection and no issues are expected from this booking.
Flagged bookings occur only around 1.3% of the time. And mean that Truvi would advise against taking this booking and will only guarantee damages of up to $1,000.
Note: Flagged bookings can occur due to improper information formatting from the guests side limiting the verification process.
Rejected status: Rejected status signifies that Truvi would strongly suggest you do not continue with this booking. And will not protect any damages resulting from this booking.
