Rules for no response to inquries/bookings

Houfy
Houfy0 min read
  1. After 6 hrs: If not responded, email, Houfy message & notification is sent.
    1. "Please reply within 18 hours."
    2. "Request expires in 42 hours" for the booking with payment
  2. After 24hrs: If not responded, listings and the account get flagged.
    1. "Your account has been flagged for not responding within 24 Hours"
    2. "Your listing(s) are de-activated"
  3. After 48 hrs: If not accepted/declined, the booking gets auto-declined
    1. "Request expired & payment voided"

Excluded from flagging listing after 24hrs: OwnerRez connected listings, Wonderful hosts.

Excluded from auto-decline after 48hrs: None.

Excluded from flagging and auto decline:

  • Requests marked as Test with the message "This is a test request. Please ignore it."
  • Quotes
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