What exactly is checked in the guest screening process?
Our screening checks cover the following key aspects:
- Name: We check the name against our database for any red flags.
- Mobile Number: We ensure that the provided mobile number is not a burner phone and is deliverable.
- Email: We verify the email by checking its deliverability, creation date, and linking it to online profiles to establish a digital footprint.
- Previous Damages: We assess any history of damages reported. This information is sourced from Truvi’s records, ensuring a thorough examination of a member’s track record.
Once a booking request is in process Houfy sends the relevant screening information to Truvi. Truvi will verify the identity and booking history of the guest. This processing period can take anywhere from a couple seconds to a few minutes.
From there Truvi will provide Houfy a status to the booking. Either approved, flagged, or rejected. Approved means you will have full 20k protection and no issues are expected from this booking.
Flagged bookings occur only around 1.3% of the time. And mean that Truvi would advise against taking this booking and will only guarantee damages of up to $1,000.
Note: Flagged bookings can occur due to improper information formaing from the guests side limiting the verification process.
