Save on service fees by booking direct on Houfy.

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As a security deposit alternative, houfyProtect, an upfront nonrefundable low cost property damage protection policy for just $5 per night, is taken at time of booking.

This host has not verified their email and or phone number on Houfy.

This host has verified their email and or phone number on Houfy.

This host verified their email and phone number on Houfy.

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1. Clearly Communicate Your Verification Policy

Before a guest finalizes a booking, be transparent about your verification requirements:

By setting expectations early, you’ll help guests understand the importance of these measures and reduce potential pushback later on.

On platforms like Houfy, guests are only required to provide a phone number and email address. While these are useful first steps, they don’t guarantee the guest’s identity. Make sure to:

Request a government-issued photo ID (e.g., driver’s license or passport) for the person responsible for the booking. This is a common practice in hotels and other professional rental operations. When collecting IDs:

A signed rental agreement clarifies the rules and expectations for the stay, and also serves as an additional verification layer. Your agreement should include:

When guests sign and return this agreement, it further confirms their identity and commitment to following your rules.

A short conversation—whether by phone, video call, or messaging—can reveal a lot about a potential guest:

This personal touch not only helps you feel more comfortable but also builds trust and sets a friendly tone for the stay.

When you’re accepting direct bookings, ensure you have a secure and reputable payment processor in place. Verify that:

A robust payment system will protect you from potential chargebacks and fraud.

Maintain organized records of each guest’s verification materials. This can include:

Well-maintained records will simplify future disputes or issues and give you peace of mind.

7. Continually Update Your Verification Process

Scammers and fraudulent tactics evolve over time, so it’s important to revisit and refine your verification process regularly:

Best Practices for Verifying Your Direct Booking Guests

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Houfy provides an easy to use, unique and enhanced experience to list or find vacation rental properties without "service" fees or communication restrictions. 
Our mission is to connect people and places directly.

Best Practices for Verifying Your Direct Booking Guests

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