Dripping Springs vacation rentals

We all loved the place - it was nice, private and generally clean; Dripping is great; and lots of activities are within a stone's throw. We found Josh very responsive. Only issue was that, in spite of discussing over messages at booking that we wanted a working hot tub, the hot tub was barely functional. It heated up a couple of times but after 2+ hours of heating in some cases (which required going out to reset the clock every hour). Josh was responsive but insisted the lead-time was the issue. By the last day, the hot tub stopped working - Josh came by noticeably peeved that he had to. We reached out yesterday asking for some kind of compensation from the owners and never heard back. We were pleased with our stay but given the season and the premium paid for the pool and hot tub, it was disappointing that no diagnostic was done before we went in to make sure the hot tub was working and more than one communication regarding the situation wasn't followed up with an immediate request for a specialist to come and check the situation out as it exacerbated. Second, it felt a bit stingy not to have extra toilet paper and some other basic kitchen supplies (although lack of certain items like a fully filled propane tank was disclosed, so this was not a transparency issue) - not costly and goes a long way to add basics. You could have boxes of them in the pantry for restocking after each reservation. Last, we got locked out at one point after the gate closed before we returned home late at night- I understand this property is a magnet for bachelor/bachelorette parties and the gate may be a crowd control tool in a bind but Josh, who was responsive, didn't immediately share the gate code when we called fairly upset, but then sent it to us over the text. There should be some differentiation based on reservation types around managing risks. We were pretty furious to be stuck outside wondering if we'll have to leave the car out or climb the fence to find a solution.

Our family totaled 9 people including a 3 and 6 year old. It was easy to find the property and using a door code we were in! We were able to fit 2 vans inside the garage which was great for loading and unloading. Everyone commented and agreed the property looked great/cool (for our visiting millennial kids) and was very clean. The beds and linens were super comfortable and so soft and white. The layout was great with bedrooms separated into different quadrant locations for some degree of privacy among the guests. The kitchen was well stocked although we did bring our own utensils and spices. Furniture was comfortable (ooh that leather sofa) for all of us to watch a movie one night and for everyone to comfortably eat our breakfast every morning. Our daughter and family did take advantage of the pool hot tub. The only caveat is there is no fence around the pool as plainly shown in the photos. My daughter is an ER pediatrician and came prepared with removable door alarms.