Guest Service Strategies that increase guest satisfaction & loyalty

while airbnb is a platform that connects guests with hosts it's got something that we don't - A Customer Service Department

Stacey
Stacey1 min read

When I travel as a guest, I want to know that if I encounter a problem onsite, I have someone I can reach out to.


  • Pre Check in Communication is the KEY
  • Property "First Impression" is critical
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