Travel Insurance
Guest Travel Insurance on Houfy
Guest can now opt in for travel insurance on Houfy provided by Protect Group
Should guests need to cancel their trip they can go here to file a claim:
ProtectGroup provides refunds if: You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below.
Please also read the General Conditions of Refund here
- Illness / Injury
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family
- Public Transport Failure
- Flight disruption
- Mechanical Breakdown
- Adverse Weather
- Home Emergency
- Theft of Documents
- Workplace Redundancy
- Jury Service
- Court Summons
- Armed Forces & Emergency Services Recall
- Relocated for Work
- Changes to Examination Dates
Frequently asked Questions:
1. With this option, can the guest cancel anytime up until check in date?
Yes, Guests can cancel anytime provided they give evidence under the terms of ProtectGroup
2. Who is this fee paid out to?
The insurance fee is collected by Houfy who pays ProtectGroup the (Travel Insurance) service provider.
3. Does the host have an option to turn off this feature?
Currently this option is not programmed. We will address this in the future.
4. Can all guests use this service?
Only guests booking a Houfy listing that processes payments on Houfy will be provided this option.
5. What if a guest cancels within the Host cancelation policy?
If a guest cancel within the host canclation policy, as per their policy the host will be have to refund the stay.
6. What if a guest cancels outside the Host cancelation policy?
This is where the insurance kicks in. The host will no longer have to refund the stay and as long as the guest can provide evidence of one of the general conditions listed above to Protect Group they will be able to claim a refund.