Chesky's Attempt at Damage Control Today
In case you missed Chesky's live address earlier, here is the video.
This is something from their website which was NOT mentioned in the video:
"Our extenuating circumstances policy may apply to reservations booked on or before March 14 with a check-in between March 14 and May 31"
Take note: When Chesky says that reservations made after March 14th do not qualify for the Covid-19 cancellation policy, and your regular cancellation will apply... keep in mind the regular "extenuating circumstances" policy already includes travel bans/restrictions, etc.
Since most areas (whether guest's or host's) have a travel restriction in place, it's uncertain if guests may still qualify for a full refund. The wording is very ambiguous. In one section on the site it says travel bans are not covered under Covid-19 since these were foreseeable events. Then right after that it says to visit the regular extenuating circumstances policy to see what is covered. And what is "covered" includes government mandated travel bans.
It will be interesting to see how this plays out. Will the 25% payout depend on "reason" guest claims for canceling? And will "reason" determine which extenuating circumstances policy is applied?
From their website:
Regular Extenuating Circumstances Policy
"Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You'll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation."
"Transportation disruptions that make it impossible to travel to your destination, including road closures and flight cancellations where there are no alternative methods of travel. This includes closures and cancellations caused by natural disasters, such as earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or documentation from the airline that the flight was cancelled and supporting documentation confirming that it's not possible to travel to your destination."
Chesky claims that "numerous" guests have reached out to Airbnb saying how grateful they are to hosts for their "hospitality and flexibility," and are asking how they can contact hosts to offer support.
So...Airbnb plans to implement a system in April where previous Airbnb guests can send any of their previous hosts financial contributions. Guests will be able to send a "note" with the ability to attach the contribution to it. It's up to the host if they would like to accept any of these donations.
***I do not believe for one minute that guests are reaching out to Airbnb to see how they can contribute financially to hosts.***
$10 Million Superhost Relief Fund
- Airbnb employees began a relief fund for Superhosts and raised $1 Million
- The founders decided to contribute the remaining $9 Million
- Grants of up to $5,000 will go to the "neediest" Superhosts and long-tenured Airbnb Experiences hosts
- Not just anyone can apply. You must receive a personal invite from Airbnb.